Melanie Vargas
Lakeland,FL
Summary
Versatile operations and customer service professional with experience in warehouse fulfillment, order assembly, and high-volume customer retention environments. Proven ability to maintain inventory accuracy, meet production targets, resolve customer concerns, and protect revenue. Recognized for strong attention to detail, efficiency, and the ability to thrive in fast-paced, performance-driven settings. Bilingual in Spanish and English.
Overview
4
4
years of professional experience
Work History
Key Holder
Dollar General Store
Auburndale, FL
04.2022 - 02.2023
- Served as shift leader, supporting store operations and supervising team members during assigned shifts.
- Managed cash handling, register reconciliation, and daily opening/closing procedures.
- Assisted in inventory control and merchandising, improving store organization and customer experience.
- Provided customer support and resolved concerns to maintain positive store reputation.
- Impact: Strengthened daily store operations through leadership support, operational accuracy, and customer service excellence.
Warehouse Worker
Amazon
Davenport, FL
02.2023 - 03.2024
- Catalogued, recorded, and organized incoming inventory to ensure accurate stock levels and efficient order fulfillment.
- Read production schedules, order forms, and pick tickets to accurately locate and assemble customer orders.
- Pulled and distributed materials to designated production and shipping areas to maintain workflow efficiency.
- Assembled, sorted, wrapped, and prepared outbound shipments according to company quality standards.
- Operated material handling equipment including hand trucks, pallet jacks (“walkie”), and carts to transport merchandise safely.
- Conducted inventory checks and verified incoming/outgoing shipments to reduce discrepancies.
- Maintained a clean, organized, and safety-compliant work environment in a fast-paced warehouse setting.
- Met daily production and fulfillment targets while maintaining accuracy and attention to detail.
Sales Retention Specialist
Spectrum
Auburndale, FL
03.2024 - Current
- Retain at-risk customers by identifying service gaps and implementing tailored solutions, protecting recurring revenue.
- Meet and exceed performance KPIs in a quota-driven call center environment.
- Analyze competitor offers and position service value strategically to reduce disconnects.
- Document account activity accurately in CRM systems to ensure seamless follow-up and service continuity.
- De-escalate high-risk concerns while maintaining professionalism and compliance standards.
- Impact: Strengthened customer loyalty and reduced churn through solution-based communication and strategic negotiation
Education
High School Diploma -
Auburndale High School
Auburndale, FL05.2021
Skills
Order Fulfillment & Assembly
Inventory Control & Stock Organization
Customer Retention & Conflict Resolution
Production Schedule & Pick Ticket Interpretation
CRM & Data Entry Accuracy
Material Handling Equipment (Hand Truck, Pallet Jack/Walkie)
Shipping & Receiving
Quality & Safety Compliance
Multitasking in High-Volume Environments
Languages
Spanish
Native or Bilingual
Timeline
Sales Retention Specialist
Spectrum
03.2024 - Current
Warehouse Worker
Amazon
02.2023 - 03.2024
Key Holder
Dollar General Store
04.2022 - 02.2023
High School Diploma -
Auburndale High School