MELANIE VIERS
Program & Project Management
Raleigh,NC
Summary
Resourceful Project Manager with 20 years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction. Armed with first-rate leadership skills in developing and transforming visions and plans into strategic and effective actions toward successful goal accomplishment. Equipped with analytical, research, and problem-solving aptitudes in formulating innovative solutions to complex technical situations. Effective communicator and team player with the ability to cultivate strong relationships with individuals of diverse backgrounds.
Overview
11
11
years of professional experience
4
4
Certificates
Work History
Program / Project Manager
Allscripts
Raleigh, USA
01.2020 - Current
- Manage EHR, Practice Management and HIE implementations
- Present project progress, proactively identified potential issues and propose mitigation plans or alternative solutions
- Built and fostered relationships with client representatives, technical sectors, and sub-contractors to establish project requirements, scope, budget, specifications, and schedules
- Coordinated resources & schedules with offshore teams
- Operational Readiness for Services
- Serving hybrid role for PMO office to establish repeatable processes, identify areas of improvement, and create and present process improvement reports
- As Program Manager, coordinate management of several related projects, advise stakeholders, review projects, mentor project teams, and plan strategy.
Project Manager/Team Lead
Net friends
Raleigh, Durham, USA
05.2019 - 12.2019
- Lead cross-functional project teams in scoping, managing and implementing successful IT Infrastructure projects for small and medium-sized businesses primarily located in Raleigh-Durham area.
- Build credibility, established rapport and maintained communication with stakeholders at multiple levels, including those external to Net Friends by serving as a liaison between cross-functional teams, account managers and clients.
- Microsoft Project
Business Analyst
Arris Group
Beaverton, USA
08.2013 - 09.2018
- Assessed fulfillment of client requirements for minimal viable product
- Served as liaison between sponsoring customers and software development Agile/Scrum team who were building Workforce Management software
- Facilitated prioritization and approval of design changes and product fixes via PMO processes
- Facilitated UAT with end users and offshore tech support team across multiple time zones to approve software releases prior to release to production
- Handled presentation of process improvements and detailed site visit reports to stakeholders, while supporting issue logs
Project Manager Consultant/Systems Administrator
Robert Half Technology
04.2013 - 07.2013
- Temporary Contract*
- Managed multiple initiatives including Symantec Endpoint Protection (SEPM) Group Update Provider (GUP) and disaster recovery readiness
- Charged with data center and help desk support in Enterprise environment
- Delivered artifacts for all procedures, servers and server room
- Orchestrated travel to local branches to perform maintenance
IT Project Manager
IAP Worldwide Services, Inc
Baghdad
10.2008 - 05.2010
- Functioned effectively as in-country manager for 18 Iraqi sites, in charge of delivering full-range of IT support services to US government agency
- With zero budget, completely revamped cabling at multiple sites with CAT5, CAT6 and Fiber Optics
- Transitioned largest sites to SCPC satellite systems providing more 100% more bandwidth for 300+ users, at the same cost of the last satellite contract.
- Administered operations of IT Department, including instituting all policies and procedures
- Provided oversight to troubleshooting activities on satellite systems, radios, and satellite television systems
- Held responsibility in supervising technician staff, organizing satellite television systems, designing satellite system, and sourcing and selecting new vendors.
- Arranged and executed infrastructure upgrades
- Efficiently interface with Proposal Writing Team of headquarter in supporting IT portion of multimillion-dollar proposal for government client
- Succeeded in overcoming disorderly and oftentimes chaotic situations of austere conditions
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Led and managed staff of 5 team members engaged in administering complex IT infrastructure
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Planned, designed and scheduled phases for large projects
- Facilitated communication between internal personnel, contractors and vendors for project cohesion
- Drove team success through shared vision and recognition of quality performances
Assistant Project Manager/IT Specialist
Department of state, All Native Systems
Baghdad
09.2007 - 09.2008
- Assisted Lead project Manager on project to install 15 new networks and perform maintenance on existing networks for Embedded Provincial Reconstruction Team (ePRT) located on Forward Operating Bases (FOB’s)
- Recommended and implemented enhancements to improve performance that led to excellent client relationships
- At U.S Embassy in Iraq, worked with DoD personnel to ensure that networks were compliant with DoD policies and rendered broad scope of desktop support services for Embassy personnel
- Project managed effort with international satellite vendors to set up, coordinate, and deliver technical services
- Worked through myriad of red tape to procure equipment that met specific military encryption standards
- Attended meetings with DoS personnel and military officials to advise on project status
- Reported regularly to managers on project budget, progress and technical problems
- Verified quality of deliverables and conformance to specifications before submitting to clients
Education
Master of Science - Management, Information Systems Security
Colorado Technical University
Colorado Springs, COBachelor of Arts - Information Technology and Computer Systems
American InterContinental University
Schaumburg, ILSkills
Execution
Certification
Project Management Professional (PMP)
Additional Information
- Held Top Secret Security Clearance, 1 | Page
Timeline
Program / Project Manager
Allscripts
01.2020 - Current
Project Manager/Team Lead
Net friends
05.2019 - 12.2019
Business Analyst
Arris Group
08.2013 - 09.2018
Project Manager Consultant/Systems Administrator
Robert Half Technology
04.2013 - 07.2013
IT Project Manager
IAP Worldwide Services, Inc
10.2008 - 05.2010
Assistant Project Manager/IT Specialist
Department of state, All Native Systems
09.2007 - 09.2008
Master of Science - Management, Information Systems Security
Colorado Technical University
Bachelor of Arts - Information Technology and Computer Systems
American InterContinental University
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