Melanie Wahl
Business/Front Office Associate
Middletown,DE
Summary
Conscientious Customer Service Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Walgreens
Middletown, DE
03.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate
Food Lion
Middletown, DE
09.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Committee Coordinator
International Reading Assn.
Newark, DE
09.1990 - 01.2000
- Communicated with project staff to coordinate committee-related activities.
- Proposed call and meeting agenda items to committee leadership.
- Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
- Coordinated, generated or created documents to distribute to committee.
- Facilitated over 100 committee membership elections.
Secretary to the General Manager
Hercules Inc.
Wilmington, DE
10.1985 - 08.1990
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
Secretary
Dupont
Wilmington, DE
06.1984 - 06.1985
- Answered multi-line phone system and greeted callers enthusiastically.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
Secretary
Hercules Inc.
Wilmington, DE
09.1983 - 06.1984
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
John Dickenson High School
Wilmington, DE06.1984
Stenographic Certificate - Business Education
Goldey Beacom College
Pike Creek, DE06.1984
Skills
- Excellent Customer Service
- Accurate Cashier Skills
- Upselling Products and Services
- Needs Assessment of Customers
- Correcting Discrepancies
Timeline
Customer Service Associate
Walgreens
03.2022 - 06.2022
Customer Service Associate
Food Lion
09.2021 - 03.2022
Committee Coordinator
International Reading Assn.
09.1990 - 01.2000
Secretary to the General Manager
Hercules Inc.
10.1985 - 08.1990
Secretary
Dupont
06.1984 - 06.1985
Secretary
Hercules Inc.
09.1983 - 06.1984
High School Diploma -
John Dickenson High School
Stenographic Certificate - Business Education
Goldey Beacom College
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