Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Melanie Ward

Cumberland,RI

Summary

Proficient and Patient Care Associate caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Hopeful Physician Assistant student eager to continue my education in the medical field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Associate

Mass General Hospital
05.2024 - Current
  • Provided empathetic support to patients and families throughout their healthcare journey, cultivating trust and comfort.
  • Attended continuing education workshops to stay current on industry trends and best practices in patient coordination.
  • Played an integral role in enhancing overall clinic operations through diligent work and a steadfast commitment to patient care.
  • Assisted in maintaining accurate medical records, ensuring patient privacy and HIPAA compliance.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Performed EKGs and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Patient Care Technician- FLEX PCT

Baystate Medical Hospital
01.2022 - 04.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.

CNA

Holyoke Health Center
09.2021 - 12.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

Education

Bachelor of Arts - Life Science

College of Our Lady of The Elms
Chicopee, MA
05.2024

Associate of Arts - General Studies

Springfield Technical Community College
Springfield, MA
06.2023

Skills

  • Multitasking ability
  • Patient Care
  • Basic Life Support
  • Direct Patient Care
  • Organizational Skills
  • First aid and safety
  • Verbal and written communication
  • Relationship Building
  • Client documentation
  • Phlebotomy
  • Documentation
  • Goal Setting

Accomplishments

  • Member of the Phi Theta Kappa Honor Society
  • Dean's List
  • Springfield Technical Community College Commencement Speaker
  • Awarded Robsham Endowed Scholarship
  • Awarded Elms Presidential Scholarship
  • Awarded Elms Grant

Certification

  • American Red Cross CPR, AED, and First Aid Certifcation

Timeline

Patient Care Associate

Mass General Hospital
05.2024 - Current

Patient Care Technician- FLEX PCT

Baystate Medical Hospital
01.2022 - 04.2024

CNA

Holyoke Health Center
09.2021 - 12.2021

Bachelor of Arts - Life Science

College of Our Lady of The Elms

Associate of Arts - General Studies

Springfield Technical Community College

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Melanie Ward