Melanie Weisner
Visalia,California
Summary
Analytical and organized Dispatcher with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems.
Overview
20
20
years of professional experience
Work History
Public Safety Dispatcher
California Highway Patrol
Fresno, California
08.2023 - 04.2024
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
- Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
HVAC Dispatcher
Comfort Now Air Conditioning And Heating
VISALIA, California
10.2020 - 07.2023
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for 15 technicians.
- Communicated with individuals within inbound call center setting to complete dispatch support for HVAC calls.
Medical Receptionist
Visalia OBGYN
Visalia, CA
10.2018 - 03.2020
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Key Carrier
Save Mart Supermarkets
Visalia, CA
01.2004 - 07.2018
- Helped customers complete purchases, including processing payments and bagging items
- Updated signage to reflect current prices and help promote target merchandise
- Operated cash register to process customer orders and maintained knowledge of produce codes to accurately input appropriate merchandise
- Participated in available training courses to improve sales skills and product knowledge
- Lead by example and took responsibility for all actions drive culture of performance excellence
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor
- Implemented markdowns by retagging products and changing shelf markers
- Examined grocery products to ensure that expired or spoiled items were removed immediately from stock and adhered to the “first in, first out” rule
- Operated different grocery store equipment including balers, power jacks and slicing machines
- Operated cash registers, scanners and computers to itemize and total customer purchases
Education
High School Diploma -
Visalia Adult School
Visalia, CA06.1996
Skills
- Professional and mature
- Phone call answering
- Meticulous attention to detail
- 10-key proficiency
- Detail-oriented
- Organization and efficiency
- Strong interpersonal skills
- Multitasking and prioritization
- Time management
- High-energy attitude
- Courteous demeanor
- Data entry
Timeline
Public Safety Dispatcher
California Highway Patrol
08.2023 - 04.2024
HVAC Dispatcher
Comfort Now Air Conditioning And Heating
10.2020 - 07.2023
Medical Receptionist
Visalia OBGYN
10.2018 - 03.2020
Key Carrier
Save Mart Supermarkets
01.2004 - 07.2018
High School Diploma -
Visalia Adult School