Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Williams-Harris

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

16
16
years of professional experience

Work History

Operations Dispatcher

COPS Monitoring
07.2024 - 04.2025
  • Utilized advanced dispatch software to effectively manage resources, ensuring optimal allocation and utilization across the operation.
  • Demonstrated adaptability under pressure by successfully managing multiple competing priorities during high-volume periods or unexpected events.
  • Streamlined communication between departments with thorough documentation of dispatcher actions and timely updates.
  • Enhanced operational efficiency by expertly coordinating and dispatching resources to meet service demands.
  • Provided exceptional customer support by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with stakeholders throughout the entire process.
  • Maintained high levels of service quality by consistently meeting or exceeding established performance metrics.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Team Lead

Walmart.com, Jet.com
12.2015 - 08.2020
  • Delegated daily tasks to team members to optimize group productivity
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Monitored team progress and enforced deadlines
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
  • Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements
  • Followed staffing strategies to achieve production goals

Dispatcher/Phone Operator

Quaker/County Cab Company
12.2008 - 08.2015
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Kept detailed and updated records of calls in physical and electronic databases
  • Supervised driver dispatching, route planning and vehicle tracking for over 100 Taxi cab drivers
  • Communicated with individuals within inbound call center setting to complete dispatch support for Corporate/Domestic Taxi Cab calls
  • Reported delays, accidents or other traffic and transportation situations
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Education

High School Diploma -

Salem Vocational Technical High School
Woodstown, NJ
06.2006

Skills

  • Workload prioritization
  • Vehicle tracking
  • Route Planning
  • Incident Reporting
  • Task Delegation
  • Environmental awareness
  • Policy Enforcement
  • Dispatch Software Proficiency
  • Prioritizing calls
  • Dispatching procedures
  • Dispatch Coordination
  • Customer Relations
  • Data Entry
  • Stress Tolerance
  • Work Order Management

Timeline

Operations Dispatcher

COPS Monitoring
07.2024 - 04.2025

Team Lead

Walmart.com, Jet.com
12.2015 - 08.2020

Dispatcher/Phone Operator

Quaker/County Cab Company
12.2008 - 08.2015

High School Diploma -

Salem Vocational Technical High School

Similar Profiles

CREATE PROFILE
Melanie Williams-Harris