Melanie Wolf
Big Rapids
Summary
Dedicated professional with strong customer service skills. Experienced in managing social media campaigns and event coordination. Committed to creating exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Server
The Royal Grille
Stanwood
04.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Managed multiple tables, ensuring timely food and drink delivery to optimize guest experience.
- Resolved customer inquiries and issues, maintaining professionalism and boosting customer retention.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
Server
Ozzy's Pub
Stanwood
10.2025 - 03.2026
Marketing Assistant
Canadian Lakes Country Club
Stanwood
03.2024 - 02.2025
- Contributed to development and execution of marketing campaigns to enhance brand visibility.
- Managed social media campaigns to engage members and attract new visitors.
- Organized event logistics and oversaw vendor communications to ensure seamless execution.
- Maintained a friendly demeanor while addressing customer inquiries through phone and email.
Barista
Starbucks
Big Rapids
08.2023 - 03.2024
- Provided outstanding customer service to create a welcoming experience in a fast-paced environment.
- Prepared customized beverages at a busy café to meet customer tastes. customized to enhance customer satisfaction and meet specific preferences.
- Suggested menu items based on customer preferences during service interactions. to align with customer preferences and increase product engagement.
Sales Associate
Plato's Closet
Battle Creek
08.2021 - 09.2022
- Assisted customers in selecting stylish clothing and accessories to enhance their shopping experience.
- Conducted efficient transaction processing via pos system for seamless service.
- Evaluated inventory levels through regular assessments and replenishments to ensure product availability.
- Maintained store cleanliness and organization to create a welcoming environment for customers.
Education
Bachelor of Science - Finance
Ferris State University
Big Rapids, MI07-2026
Skills
- Table management
- Customer service
- Point of sale
- Social media marketing
- Microsoft Excel
- Team collaboration
- Financial analysis
Timeline
Server
Ozzy's Pub
10.2025 - 03.2026
Server
The Royal Grille
04.2025 - Current
Marketing Assistant
Canadian Lakes Country Club
03.2024 - 02.2025
Barista
Starbucks
08.2023 - 03.2024
Sales Associate
Plato's Closet
08.2021 - 09.2022
Bachelor of Science - Finance
Ferris State University