Melanie Wong
Lorena,TX
Summary
Well-qualified Criminal Justice graduate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Communication Specialist
Hewitt Police Department
01.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Customer Service Coordinator
HealthFirst TPA
01.2022 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Admissions Representative Lead
Christus Trinity Mother Frances Hospital
12.2013 - 12.2021
- Lead on shift
- Patient registration in a high-volume ER (obtaining and managing accurate patient information, collecting payments, education of insurance benefits)
- Intermediary between medical staff and EMS/law enforcement.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH02.2024
Skills
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving aptitude
- Multitasking Abilities
- Written Communication
- Data Entry
- Adaptability and Flexibility
- Reliability
Timeline
Communication Specialist
Hewitt Police Department
01.2024 - Current
Customer Service Coordinator
HealthFirst TPA
01.2022 - 01.2024
Admissions Representative Lead
Christus Trinity Mother Frances Hospital
12.2013 - 12.2021
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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