Suvdaa Davaagiv
Arlington,VA
Summary
Detail-oriented professional specializing in healthcare operations and documentation review. Proven track record of maintaining confidentiality and meeting rigorous productivity and quality benchmarks. Background encompasses hospital communications, client care coordination, and business operations, supported by an MBA and current studies in Information Technology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communication Specialist
Virginia Hospital Center
03.2022 - 01.2023
- Managed emergency-related phone calls and communications in a fast-paced healthcare environment.
- Utilized SPOK software to send critical messages and page emergency notifications throughout the hospital.
- Updated and maintained accurate contact information for doctors and medical staff.
- Recorded and relayed urgent messages for doctors during off-hours.
Volunteer, Information & Referral Desk
The Women’s Center
Vienna, VA
12.2016 - 11.2022
- Answered incoming calls, providing compassionate assistance to clients in need of services.
- Documented all calls using Excel to ensure accurate tracking of referrals and inquiries.
- Directed individuals seeking legal advice to appropriate resources.
- Actively contributed to the success of the annual GALA by volunteering time and support.
Client Care Coordinator / Certified Nurse Aide
Home Care Assistance
06.2014 - 03.2016
- Scheduled caregivers with clients, ensuring alignment of services with client needs.
- Coordinated and scheduled meetings, workshops, and training sessions for staff and clients.
- Assisted in the hiring process by interviewing candidates and helping to onboard new employees.
- Managed client and caregiver files, ensuring all documentation was current and accurate.
- Provided direct patient care, including assistance with activities of daily living (ADLs), medication management, and vitals monitoring.
Education
B.S. - Information Technology
Strayer University
Arlington, VA12.2025
Master of Business Administration (MBA) - Communications
Strayer University
Arlington, VA01.2021
Bachelor of Business Administration (BBA) - Communications
Strayer University
Arlington, VA01.2019
Skills
- Microsoft Office Suite
- SPOK Software
- Project management principles
- Healthcare systems
- Communication skills
- Interpersonal skills
- Organizational abilities
- Attention to detail
- Multitasking
- Ability to perform under pressure
- Quick learner
- Adaptability
- Compassion
- Empathy
- Work ethic
- Task prioritization
- Customer service
- Creative thinking
Certification
- Foundations of Project Management, Google, 2022
- COVID-19 Contact Tracer Certification, Johns Hopkins University, 2020
- Member Certification, Society for Collegiate Leadership & Achievement, 2019
- Volunteer, The Women’s Center, 2016-2022
Timeline
Communication Specialist
Virginia Hospital Center
03.2022 - 01.2023
Volunteer, Information & Referral Desk
The Women’s Center
12.2016 - 11.2022
Client Care Coordinator / Certified Nurse Aide
Home Care Assistance
06.2014 - 03.2016
B.S. - Information Technology
Strayer University
Master of Business Administration (MBA) - Communications
Strayer University
Bachelor of Business Administration (BBA) - Communications
Strayer University