Melanie Montilla Monteau
95137 Gladoilus Pl ,FL
Summary
Dynamic and results-driven professional with extensive experience as a Manager/Sushi Chef at Japanese Steakhouse and Sushibar. Expert in fish preparation and guest engagement, consistently enhancing dining experiences. Proven ability to maintain food safety standards while innovating menu items, ensuring high-quality service and customer satisfaction in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Manager/Sushi Chef
Japanese Steakhouse and Sushibar
09.2015 - Current
- Prepared sushi using traditional techniques to ensure quality and authenticity.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Assisted in inventory management by tracking ingredients and supplies.
- Collaborated with kitchen staff to create innovative sushi menu items.
- Engaged with customers to provide recommendations and enhance dining experience.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
Waitress
Osaka Japanese Steakhouse
08.2009 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with training new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, maintaining high guest satisfaction levels.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress Trainer
Jades Bistro
10.2010 - 11.2012
- Trained new staff on menu knowledge and service procedures, enhancing team performance and guest satisfaction.
- Developed onboarding materials to streamline training processes and ensure consistency in service delivery.
- Monitored trainee progress through assessments, providing constructive feedback to improve skills and confidence.
- Implemented best practices for customer engagement, fostering positive dining experiences and repeat patronage.
- Assisted in resolving customer complaints by mentoring trainees on effective communication techniques and problem-solving strategies.
Education
High School Diploma -
High School Dingalab Aurora
Philippines Skills
- Fish preparation
- Time management efficiency
- Guest interaction
- Food safety
- Safety precautions
- Guest engagement
- Allergen awareness
- Knife handling skills
- Quality assurance focus
- Food presentation talent
- Cost control
- Problem-solving mindset
- Company standards
- Ingredient quality control
Timeline
Manager/Sushi Chef
Japanese Steakhouse and Sushibar
09.2015 - Current
Waitress Trainer
Jades Bistro
10.2010 - 11.2012
Waitress
Osaka Japanese Steakhouse
08.2009 - 06.2022
High School Diploma -
High School Dingalab Aurora
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