Delvia Lasmi
Lexington,KY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Wasabi Japanese Steakhouse And Sushi
03.2025 - 10.2025
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in setting up dining areas to create welcoming environments for guests.
- Learned menu items and daily specials to effectively communicate with customers.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Server
Koto Japanese Steakhouse Hibachi & Sushi
09.2023 - 01.2025
- Maintained cleanliness and organization of dining area throughout service shifts.
- Processed transactions accurately using point-of-sale (POS) systems for efficient billing.
- Supported team members by assisting with food preparation and table clearing as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Supervisor
John Seafood
02.2022 - 08.2023
- Supervised daily operations of dining staff to ensure exceptional customer service.
- Trained and mentored new servers on menu knowledge and service protocols.
- Coordinated with kitchen staff to streamline order delivery and enhance efficiency.
- Implemented best practices for maintaining cleanliness and organization in dining areas.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Supervised food presentation and plating to enhance visual appeal.
Client Support Coordinator
G2 Travel
02.2016 - 01.2022
- Collaborated with cross-functional teams to resolve complex client issues and enhance satisfaction rates.
- Manage customer request based on operation team.
- Ensure food allergy in all restaurants during tour.
- Collaborated with LDC (Long Distance Coach) team to avoid extra hour driving during tour.
- Send rooming list to all hotels during tour and make sure the correct check in and check out time.
- Ensure all accommodation, meals, tourist attraction, are in accordance with the itinerary.
- Provide the final itinerary and send to operation team.
Education
Bachelor of English And Tourism - English Language And Tourism
STIBA IEC
Jakarta, Indonesia09-2005
Skills
- Customer service and comunication
- Miltitasking and attention to detail
- Time management and teamwork
- Point of sale system
- Food and beverage knowledge and food safety
- Cash handling and upselling
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Server
Wasabi Japanese Steakhouse And Sushi
03.2025 - 10.2025
Server
Koto Japanese Steakhouse Hibachi & Sushi
09.2023 - 01.2025
Server Supervisor
John Seafood
02.2022 - 08.2023
Client Support Coordinator
G2 Travel
02.2016 - 01.2022
Bachelor of English And Tourism - English Language And Tourism
STIBA IEC