MELANNIE AQUINO
BILLERICA,MA
Summary
Operations and customer enablement specialist with over 6 years of experience in calendar logistics, onboarding support, and cross-functional communication. Known for maintaining CRM hygiene, building tracking systems in Excel and Google Sheets, and turning complex updates into clear reporting for leaders and stakeholders.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Operations & Administrative Lead
Ottozon Middle School
Arlington, MA
08.2021 - 06.2025
- Coordinated complex calendar logistics, scheduling, and event operations for 100+ stakeholders, eliminating operational conflicts across recurring department briefings and multi-team meetings.
- Served as primary contact for leadership, clients, and external partners by providing detailed progress updates and operational reports to enhance communication and transparency.
- Developed and maintained tracking systems in Excel and Google Sheets to streamline administrative workflow, monitor key performance metrics, and create executive reporting decks.
- Collaborated with cross-functional administrative teams to align operational goals and standardized procedures while managing project timelines.
Academic Coordinator
Community Charter School of Cambridge
Cambridge, MA
08.2019 - 08.2021
- Developed and managed record-keeping databases in Powerschool and Excel to ensure compliance and track performance benchmarks.
- Coordinated logistics for large-scale stakeholder meetings and administrative orientations to streamline communication and engagement.
- Conducted daily virtual onboarding sessions via Zoom and Google Meet to enhance new employee integration.
Program Instructor
Cambridge Harvard Summer Academy
Cambridge, MA
06.2019 - 07.2019
- Coordinated execution and scheduling for high-intensity 5-week program cycle, managing daily itineraries and operational deliverables to ensure smooth operations.
- Managed student registration, records, and placement for Cambridge Harvard Summer Academy program.
- Coordinated summer academy program schedules for classes, events, and campus activities.
- Created centralized tracking files in Excel to assess performance and provide daily status updates to leadership.
- Communicated program updates with families, instructors, and campus partners.
Education
Master of Education (M.Ed.) - Teaching and Curriculum
Harvard Graduate School of Education
Cambridge, MABachelor of Science (B.S.) - Mathematics
State University of New York At New Paltz
New Paltz, NYSkills
- Customer Onboarding
- Customer Relationship Management
- HubSpot CRM
- Operations Management
- Process Optimization
- Workflow Design
- Cross-Functional Collaboration
- Stakeholder Management
- Escalation Resolution
- Customer Retention
- Time-To-Value
- SLA
- Calendar management
- Excel reporting
- Project management
Certification
- HubSpot Sales Hub Certification Issued 09/2026
HubSpot CRM Revenue Operations Certification Issued 09/2026
PROJECTS & COMMUNITY LEADERSHIP
Commissioner & Media Manager, Friendly League, Burlington, MA, @friendlymlp | friendlymlp.com, June 2026 - Current, Managed end-to-end logistics, scheduling, and community operations. Scripted, edited, and produced digital video media.
Timeline
Operations & Administrative Lead
Ottozon Middle School
08.2021 - 06.2025
Academic Coordinator
Community Charter School of Cambridge
08.2019 - 08.2021
Program Instructor
Cambridge Harvard Summer Academy
06.2019 - 07.2019
Master of Education (M.Ed.) - Teaching and Curriculum
Harvard Graduate School of Education
Bachelor of Science (B.S.) - Mathematics
State University of New York At New Paltz