Melannie Lima
Los Angeles,CA
Summary
Personable, friendly, and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Saban Community Clinic
Los Angeles, California
08.2021 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained up-to-date knowledge of healthcare industry trends and regulations.
Sales Associate
Buttercup Baby Store
Pasadena, California
01.2019 - 03.2020
- Handled customer complaints professionally.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories regularly to track stock levels.
- Provided accurate information about products, prices, and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card transactions quickly and securely.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
Cashier
Kidspace Children's Museum
Pasadena, California
04.2017 - 01.2018
- Greeted customers promptly and responded to questions.
- Directed trash removal and sanitation procedures to organize aisles and register areas.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep the store operational.
- Counted money in cash drawers at the shifts' beginning to ensure correct amounts.
- Counted and balanced cashier drawers.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
Education
Associate of Science - Psychology
California State University, Dominguez Hills
Carson, CA06-2026
Associate of Science - Psychology
Pasadena City College
Pasadena, CA06-2024
Skills
- Performance monitoring
- Answering questions
- Customer support
- Problem-solving skills
- Verbal and written communication
- Customer service
- Cleanliness and hygiene
- Teamwork and collaboration
- Cash handling proficiency
- Time management
Timeline
Call Center Representative
Saban Community Clinic
08.2021 - 08.2024
Sales Associate
Buttercup Baby Store
01.2019 - 03.2020
Cashier
Kidspace Children's Museum
04.2017 - 01.2018
Associate of Science - Psychology
California State University, Dominguez Hills
Associate of Science - Psychology
Pasadena City College
Similar Profiles
GIANNA CAMINEROGIANNA CAMINERO
LITIGATION CASE MANAGER at Saban and SolomonLITIGATION CASE MANAGER at Saban and Solomon
Kade WehbyKade Wehby
Athlete at Nick SabanAthlete at Nick Saban
LAUREN LIDDELLLAUREN LIDDELL
Student Registered Nurse at Community Clinic Preceptorship, Marin Community ClinicsStudent Registered Nurse at Community Clinic Preceptorship, Marin Community Clinics