Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanny Chaves

Spring Hill,FL

Summary

Empathetic Medicare Customer Service Representative known for exceptional productivity and efficiency in task completion. Specialize in navigating complex healthcare systems, effective communication with diverse populations, and resolving customer inquiries with speed and accuracy. Skilled in collecting and documenting client data, and collaborating effectively with families and interdisciplinary teams. Known for strong communication skills, professionalism, and a commitment to improving the quality of life for each client. Holds a valid driver’s license and is comfortable working in diverse settings, including community centers, homes, and schools. Passionate about helping children achieve meaningful behavioral progress through evidence-based practices. Excel in active listening, problem-solving, and patience, ensuring positive outcomes in customer interactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

MEDICARE CUSTOMER SERVICE REPRESENTATIVE

Maximus
Tampa, USA
05.2023 - Current
  • Managed high volumes of customer interactions via phone, email, and chat while maintaining a positive attitude.
  • Provided exceptional customer service by resolving inquiries and complaints effectively and efficiently.
  • Developed and maintained strong relationships with customers to foster loyalty and repeat business.
  • Utilized CRM software to track customer interactions and follow up on unresolved issues.
  • Served as a customer service representative at a healthcare organization, assisting clients with Medicare inquiries and claims processing.
  • Managed patient data and billing information in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Conducted outreach to Medicare beneficiaries to educate them on available services and benefits.

NUCLEAR BIOLOGICAL CHEMICAL SPECIALIST

ARMY NATIONAL GUARD
10.2019 - Current
  • Determined characteristics or composition of solid, liquid or gas material and substances by conducting field, laboratory and physical tests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitored emission control devices to verify proper operations and compliance with state and federal regulations.
  • Provided information to government representatives, employers and general public groups on issues of public health, environmental protection and workplace safety.
  • Recorded test data and prepared reports, summaries and charts interpreting test results.
  • Prioritized and organized tasks to efficiently accomplish service goals.

CAP TEAM 2 ASSOCIATE

Walmart
El Paso, USA
07.2019 - 05.2022
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Arranged supplies, merchandised products and removed damaged items from assigned areas.
  • Labeled and priced merchandise, securing fragile and high-shrink products.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Operated pallet jack to transport heavy loads.
  • Used inventory management systems and completed bin audits.
  • Maintained, cleaned and organized backroom according to company policy.

Education

High School Diploma -

Colonia High Scool
Colonia, New Jersey
06-2019

Skills

  • Chemical and molecular analysis
  • Decision making
  • Reliable and trustworthy
  • Critical thinking
  • Heavy lifting
  • Recordkeeping and documentation
  • Empathy
  • HIPAA compliance
  • Excellent communication

Certification

  • Advanced Child Care Certification

Languages

Spanish
Native/ Bilingual

Timeline

MEDICARE CUSTOMER SERVICE REPRESENTATIVE

Maximus
05.2023 - Current

NUCLEAR BIOLOGICAL CHEMICAL SPECIALIST

ARMY NATIONAL GUARD
10.2019 - Current

CAP TEAM 2 ASSOCIATE

Walmart
07.2019 - 05.2022

High School Diploma -

Colonia High Scool

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