Melanny Melchor
Boerne,TX
Summary
Dynamic Medical Assistant with extensive experience at VIVA Pediatrics, excelling in patient care and appointment scheduling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in electronic health records and lab testing, ensuring accurate patient information management while fostering a collaborative team environment. Fluent in Spanish.
Overview
4
4
years of professional experience
Work History
Medical Assistant
VIVA Pediatrics
Boerne, TX
09.2023 - Current
- Answered incoming calls and routed them to relevant staff members.
- Managed appointment scheduling for multiple departments efficiently.
- Provided friendly customer service by addressing inquiries and concerns.
- Coordinated office supplies inventory and placed orders as needed.
- Supported team members with administrative tasks as required.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Handled confidential information with discretion and professionalism.
- Analyzed data related to customer service performance metrics regularly for quality assurance purposes.
Medical Assistant
PediatriCare Of Northern Virginia
Manassas, VA
03.2022 - 06.2022
- Assisted physicians during patient examinations and procedures.
- Collected and updated patient medical histories and insurance information.
- Performed routine lab tests and maintained accurate records of results.
- Educated patients on treatment plans, medications, and follow-up care.
Customer Service Cashier
A&P Cash LLC
Manassas, VA
02.2021 - 03.2022
- Processed customer transactions efficiently at A&P Cash LLC.
- Assisted customers with product inquiries and service issues.
- Maintained accurate cash drawer during shifts at A&P Cash LLC.
- Collaborated with team members to ensure smooth operations daily.
- Handled returns and exchanges according to company policies.
- Delivered high-quality customer service in a fast-paced environment.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
Education
High School Diploma -
ECCO Guatemala
Guatemala10-2018
Skills
- Patient care
- Medical terminology
- Electronic health records
- Lab testing
- Appointment scheduling
- Customer service
- Team collaboration
- Inventory management
- Communication skills
- Problem solving
- Time management
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Affiliations
I consider myself a quick learner and I know how to work under pressure and low on staff.
Timeline
Medical Assistant
VIVA Pediatrics
09.2023 - Current
Medical Assistant
PediatriCare Of Northern Virginia
03.2022 - 06.2022
Customer Service Cashier
A&P Cash LLC
02.2021 - 03.2022
High School Diploma -
ECCO Guatemala