Summary
Overview
Work History
Education
Skills
Relocation
Assessments
Languages
Timeline
Generic

Melany Aquino

Lodi,NJ

Summary

Professional customer service experienced in customer satisfaction, strong communication and client engagement. A very optimistic person with big ambitions ideas and multitasking. I love to create and innovate, love to learn new skills and new experiences.

Overview

7
7
years of professional experience

Work History

Small Business Owner

Food lovers by Mel
Lodi, NJ
08.2023 - Current
  • We offer catering, sweets and drinks for any special occasions! Follow us on Instagram @FoodLoversby_Mel

Customer Service Representative

Capital Logistics & Warehousing
Wood-Ridge, NJ
07.2020 - 08.2023
  • Customer service Professional in charge of customer satisfaction by working closely with shipments and deliveries
  • Including data entry, receiving, tracking and scheduling delivery appointments.

Cashier/Customer Service

Bizcocho Dominicano
Passaic, NJ
07.2018 - 07.2020
  • I used to handle cashier duties along with customer service by providing data entry for customer's orders and providing the best suggestions on the best deals.

Assistant Event Planner

Rosa's Party Decoration
Passaic, NJ
01.2019 - 01.2020
  • Party event planner and organizer
  • Punctuality, cleanliness and respect are my best skills to accomplish the most beautiful decorations in all type of parties such as weddings, work reunions, birthdays and more

Cake Decorator

Bizcocho Dominicano Bakery
Passaic, NJ
01.2018 - 01.2020
  • Baking is a passion I developed while working at Bizcocho Dominicano Bakery so I decided to continue baking cakes, cake pops, cookies and treats to satisfy our customers and provide them ideas to get the best designs for their parties

Education

Some college in Nursing -

Passaic County Community College
New Jersey
12.2020

High school diploma -

Passaic High School
Passaic, NJ
12.2018

Skills

  • Organizational skills
  • Help desk
  • Staff training
  • Customer service
  • Customer support
  • Microsoft Suite
  • Microsoft Outlook
  • Time management
  • Office experience
  • Accounting
  • Clerical experience
  • Word processing
  • Computer literacy
  • Data Entry
  • Multi-line phone systems
  • Cake Decorating
  • Microsoft Windows
  • Leadership
  • Production planning
  • Optimistic

Relocation

  • Hackensack, NJ
  • Lodi, NJ
  • Passaic, NJ
  • North Jersey Area

Assessments

  • Administrative assistant/receptionist, Proficient, 07/01/24, Using basic scheduling and organizational skills in an office setting
  • Attention to detail, Proficient, 07/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Work style: Conscientiousness, Proficient, 07/01/24, Tendency to be well-organized, rule-abiding, and hard-working
  • Scheduling, Proficient, 07/01/24, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Administrative assistant/receptionist, Completed, 09/01/23, Using basic scheduling and organizational skills in an office setting
  • Working with MS Word documents, Proficient, 07/01/24, Knowledge of various Microsoft Word features, functions, and techniques
  • Spreadsheets with Microsoft Excel, Proficient, 09/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
  • Customer focus & orientation, Proficient, 09/01/23, Responding to customer situations with sensitivity
  • Food service: Customer situations, Proficient, 07/01/24, Identifying and addressing customer needs in a food service setting
  • Customer service, Proficient, 07/01/24, Identifying and resolving common customer issues
  • Retail customer service, Proficient, 07/01/24, Responding to customer situations in a retail setting

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Small Business Owner

Food lovers by Mel
08.2023 - Current

Customer Service Representative

Capital Logistics & Warehousing
07.2020 - 08.2023

Assistant Event Planner

Rosa's Party Decoration
01.2019 - 01.2020

Cashier/Customer Service

Bizcocho Dominicano
07.2018 - 07.2020

Cake Decorator

Bizcocho Dominicano Bakery
01.2018 - 01.2020

Some college in Nursing -

Passaic County Community College

High school diploma -

Passaic High School
Melany Aquino