Summary
Overview
Work History
Education
Skills
Timeline
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Melany Bonilla

Melany Bonilla

Student
Louisville,KY

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
2
2
Language

Work History

Customer Service Representative

Royal Prestige
Louisville, KY
02.2021 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. .
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Contacted clients to verify account information and maintain accuracy.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Clerk

Kroger
Louisville, KY
06.2021 - 10.2021
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Supported staff on special assignments and ad hoc projects.
  • Produced high-quality communications for internal and external use.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Dispatcher

Nelis Transports LLC
Louisville , Kentucky
12.2021 - 10.2022
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Received new orders, prepared documentation and assigned personnel.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Package Handler

UPS
Louisville , KY
10.2022 - 01.2023
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Followed verbal and written instructions to properly move and ship products.

Education

High School Diploma -

Fairdale High School
Fairdale, KY
08.2018 - 05.2022

Skills

Forklift Operations

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Timeline

Package Handler

UPS
10.2022 - 01.2023

Dispatcher

Nelis Transports LLC
12.2021 - 10.2022

Clerk

Kroger
06.2021 - 10.2021

Customer Service Representative

Royal Prestige
02.2021 - 05.2021

High School Diploma -

Fairdale High School
08.2018 - 05.2022

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