Melany Canton Cabrera
McDonald's Restaurant
Los Angeles,CA
2
years of professional experience
Proactive Customer Service Clerk with extensive experience in assisting large volumes of customers and resolving escalated complaints. Skilled in effective communication, attention to detail, and crisis management, with a proven ability to balance tasks and collaborate with teams. Brings strong problem-solving abilities and a focus on client satisfaction.
Work History
Customer Service Clerk
4 Years 1 Month- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
Education
Bachelor of Arts - Psychology
- 3.7 GPA
- Psychology Club Member
- magna cum laude graduate
- Relevant Coursework: Child Psychology, Psych of Adolescent Experience, Health Psychology, & Cognitive Psychology
High School Diploma
Skills
Attention to Detail
Active Listening
Effective Communication
Crisis Management
Problem-solving abilities
Teamwork and Collaboration
Collaboration with Professionals
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Clerk
McDonald's Restaurant
10.2022 - CurrentRead More
California State University - Dominguez Hills
Bachelor of Arts from Psychology
Read More
John C. Fremont Senior High School
High School Diploma
Read More