Melany Canton Cabrera
Los Angeles,CA
Summary
Proactive Customer Service Clerk with extensive experience in assisting large volumes of customers and resolving escalated complaints. Skilled in effective communication, attention to detail, and crisis management, with a proven ability to balance tasks and collaborate with teams. Brings strong problem-solving abilities and a focus on client satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Clerk
McDonald's Restaurant
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
Education
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Carson, CA05.2024
High School Diploma -
John C. Fremont Senior High School
Los Angeles, CA06.2020
Skills
- Attention to Detail
- Active Listening
- Effective Communication
- Crisis Management
- Problem-solving abilities
- Teamwork and Collaboration
- Collaboration with Professionals
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Clerk
McDonald's Restaurant
10.2022 - Current
Bachelor of Arts - Psychology
California State University - Dominguez Hills
High School Diploma -
John C. Fremont Senior High School
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