Melany Garcia
Pizza Hut
Cleveland,TX
1
Language
1
year of professional experience
Results-driven shift manager with expertise in employee training, decision-making, and fostering a positive work environment. Proven ability to build strong relationships, ensuring compliance with safety standards and enhancing team performance.
Work History
Shift Manager
1 Year 1 Month- Supervised team members to ensure efficient shift operations and adherence to service standards.
- Trained new employees on food preparation techniques and customer service protocols.
- Implemented quality control measures to uphold food safety and hygiene regulations.
- Assisted in resolving customer complaints promptly, enhancing overall satisfaction experience.
- Promoted a positive work environment through open communication and constructive feedback.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
CSR
6 Months- Provided exceptional customer service, resolving inquiries and concerns efficiently.
- Processed orders accurately using point-of-sale systems to ensure timely delivery.
- Adapted quickly to fast-paced environments, ensuring smooth operations during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer feedback proactively, implementing suggestions to improve service quality.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained cleanliness and organization of dining area to enhance customer experience.
Education
High School Diploma
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Staff motivation
Handling customer complaints.
Energetic and enthusiastic
Relationship building
Safety compliance.
Flexible schedule.
Languages
Spanish
Professional Working
Timeline
Shift Manager
Pizza Hut
07.2025 - CurrentRead More
CSR
Pizza Hut
07.2025 - 01.2026Read More
Aldine High School
High School Diploma
Read More