Melany Gordillo
Harker Heights
Summary
Personable and driven with natural ability to connect with clients and provide tailored solutions. Possesses fundamental understanding and regulations, along with strong communication and negotiation skills. Dedicated to helping clients achieve financial security . With comprehensive experience in administrative tasks and office management. Skilled in data entry, and record keeping. Ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving .I would say I'm Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Pronto Insurance Company
Temple, TX
02.2025 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Utilized microsoft software to track leads, manage client information, and streamline communication.
- Managed filing systems to ensure efficient document retrieval and organization.
- Processed payments accurately and efficiently, ensuring compliance with financial protocols and security measures.
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
- Optimized workflow processes by developing standardized templates for frequently used forms and reports.
Lead Brand Representative Manager
Hollister
Brownsville, TX
07.2022 - 04.2025
- Developed training materials to onboard new representatives, improving overall team performance.
- Managed and motivated employees to be productive and engaged in work.
- Implemented inventory control measures to reduce discrepancies and improve accuracy.
- Scheduling staff shifts to ensure proper coverage during peak months without exceeding labor budgets and that everyone has coverage.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Education
High School Diploma -
Gladys Porter High School
Brownsville, TXSkills
- Customer service
- Product knowledge
- Account management
- Licensed insurance agent
- Email marketing
- Contract review and analysis
Certification
limited lines -insurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Sales Agent
Pronto Insurance Company
02.2025 - Current
Lead Brand Representative Manager
Hollister
07.2022 - 04.2025
High School Diploma -
Gladys Porter High School