Melany Hernandez
Pasadena
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Pasadena
05.2022 - Current
- Provided constructive feedback and one-on-one coaching to employees.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Planned and delegated group and individual work assignments to trainees.
- Assisted management in developing strategies to improve customer service standards.
- Selected and assigned instructors to conduct training.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Assisted in hiring crew members to expedite on-boarding process.
Education
Associate of Science - Nursing
San Jacinto College
Pasadena, TXSkills
- Team collaboration
- Customer service
- Critical thinking
- Problem solving
- Employee training
- Process improvement
- Multitasking and organization
- Continuous improvement
- Workforce management
- Decision-making
- Problem-solving
- Team building
- Motivational skills
- Time management
Timeline
Crew Trainer
McDonald's
05.2022 - Current
Associate of Science - Nursing
San Jacinto College