MELANY MATIAS
USG
Streamwood,IL
Work Preference
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Streamwood, IL, USChicago, IL
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
27
years of professional experience
Sales operations professional coordinating the systems, processes, and controls that support revenue teams. Connects compliance, cross-functional collaboration, and SOP development to keep sales activity consistent and easier to manage. Well suited for Sales Operations Manager work that depends on clean execution and dependable internal alignment.
Work History
Sales Operations Manager
26 Years 10 Months- Maintained sales process documentation to support consistent handoffs, approvals, and internal reporting.
- Coordinated cross-functional follow-up on customer issues to keep escalations moving toward resolution.
- Reviewed sales opportunities for completeness before routing them through approval and order workflows.
- Supported quota tracking by organizing performance data and distributing regular updates to stakeholders.
- Improved workflow consistency by refining SOPs for recurring sales operations tasks and team coordination.
- Documented recurring process gaps and routed improvement ideas to help standardize team practices.
- Monitored customer account activity to identify follow-up needs and keep relationship records current.
- Validated contract and order details to support compliance with internal policies and customer requirements.
Education
Bachelor of Science - Business Management
Skills
Sales operations
Customer success
Customer relationship management
Compliance
Cross-functional collaboration
Sales forecasting
Pipeline management
Quota tracking
Deal desk support
Sales process documentation
Workflow automation
Personal Information
Title: SALES OPERATIONS MANAGER - SYSTEM SUPPORT
Timeline
Sales Operations Manager
USG
09.1999 - 07.2026Read More
Elmhurst University
Bachelor of Science from Business Management
Read More