MELANY SOLIS HERRERA
Spring,TX
Summary
Meticulous and systematic Customer-focused professional skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Teller - Customer Service Associate
Amegy Bank of Texas
Spring , TX
11.2022 - Current
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Offered customers exceptional service level by remaining friendly and professional during every transaction.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Maintained confidentiality of bank records and client information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Balanced teller drawers regularly throughout the day according to established procedures.
Server/ Bartender -Customer Service Representative
Chama Gaucha Brazilian Steakhouse
Houston , TX
06.2020 - 11.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Sales Representative
Nordstrom
The Woodlands , TX
08.2019 - 06.2020
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Server - Bartender
Fogo de Chão
The Woodlands , TX
12.2016 - 02.2018
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Arts - Accounting
Lone Star College System
Spring, TX05-2023
Bachelor of Arts - Accounting And Finance
University of Houston - Downtown
Houston, TXSkills
- Microsoft Efficiency [Word, Powerpoint, Outlook, Excel]
- Research expertise
- Bookkeeping operations and principles
- Data Entry
- Inbound and Outbound Calling
Affiliations
- Community Service
- Performing Arts
- Future Business Leaders of America
Accomplishments
- University of Houston - Downtown National Honors Society
Certification
- Course Careers Accounting Certification ( Currently enrolled )
- CPR
Timeline
Bank Teller - Customer Service Associate
Amegy Bank of Texas
11.2022 - Current
Server/ Bartender -Customer Service Representative
Chama Gaucha Brazilian Steakhouse
06.2020 - 11.2022
Sales Representative
Nordstrom
08.2019 - 06.2020
Server - Bartender
Fogo de Chão
12.2016 - 02.2018
Associate of Arts - Accounting
Lone Star College System
Bachelor of Arts - Accounting And Finance
University of Houston - Downtown
- Course Careers Accounting Certification ( Currently enrolled )
- CPR
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