Melany Vasquez
Bronx
Summary
Proven problem-solver and customer service expert, I enhanced guest satisfaction at Kama Hostel through efficient appointment scheduling and resolution of inquiries. As a tutor at By Your Side Tutoring, I significantly improved students' academic performance, showcasing my time management and interpersonal skills.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Kama Hostel
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
After-School Tutor
By Your Side Tutoring
01.2024 - 04.2024
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Created engaging study materials to help reinforce key concepts for better retention.
- Administered standardized tests to assess student strengths and weaknesses.
- Maintained records of student assessments, tutoring activities and results.
Babysitter
Home Business
03.2022 - 03.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Education
Bachelor of Science - Communication Sciences And Disorders
Mercy College
Dobbs Ferry, NY05-2028
High School Diploma -
John F Kennedy ( New Visions Charter High School)
The Bronx, NY06-2024
Skills
- Time management
- Customer service
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
- Scheduling
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Kama Hostel
03.2024 - Current
After-School Tutor
By Your Side Tutoring
01.2024 - 04.2024
Babysitter
Home Business
03.2022 - 03.2024
Bachelor of Science - Communication Sciences And Disorders
Mercy College
High School Diploma -
John F Kennedy ( New Visions Charter High School)
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