Melany Vazquez
Aurora,IL
Summary
Dynamic leader with a proven track record at Guzman Y Gomez, enhancing brand awareness and driving sales growth through effective team leadership and staff development. Skilled in hiring and onboarding, coupled with exceptional customer service abilities, I excel in fostering teamwork and collaboration to achieve results.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Guzman Y Gomez
11.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance in suggestive selling.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Create employee schedules and update labor modules.
- Handled all inventory invoices .
- Took action as a hiring manager for a brand new location, which included +20 interviews a day.
- Conduct weekly meetings with employees to give feedback on performance and come up with monthly goals.
Front Desk Receptionist
Fairfield Marriott
07.2019 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Performed tasks using Microsoft Word, Excel, and Power Point
- Directed property walks to ensure guest safety.
- Professionally answered guest calls regarding reservations.
Sales Associate
GUESS Factory
02.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assist in the training of new employees while also participating in various out of state store openings
Education
No Degree - Business Administration
Waubonsee Community College
Sugar Grove, IL12.2024
Skills
Staff Development
Employee Scheduling
Sales Techniques
Sales Forecasting
Customer Service
Teamwork and Collaboration
Effective leader
Hiring and Onboarding
Team Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant General Manager
Guzman Y Gomez
11.2022 - Current
Front Desk Receptionist
Fairfield Marriott
07.2019 - 06.2021
Sales Associate
GUESS Factory
02.2017 - 06.2019
No Degree - Business Administration
Waubonsee Community College