Melany Villagomez
Newark,DE
Summary
Experience at Dairy Queen Grill & Chill and BJ's Wholesale Club, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through active listening and efficient data entry. Bilingual in Spanish and English, able to adapt to new technologies and improve service delivery. Completed the Legal Support Services program during high school, as well as completed the coursework towards a certification in Emergency Communications. Currently enrolled at Delaware Tech and one semester done towards an Associate's degree in Criminal Justice, actively working on completing it.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Dairy Queen Grill & Chill
06.2023 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout area to create welcoming environment.
Cashier/Self Checkout Attendant
Bj's Wholesale Club
02.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DE06-2025
Associate of Applied Science - Criminal Justice
Delaware Technical Community College
DE06-2027
Skills
- Relationship building and rapport
- Active listening
- Data entry
- Customer service
- Microsoft outlook
- Fluent bilingualism (Spanish & English)
Certification
- Certified Public Safety Telecommunicator, New Castle County Emergency Communications, May 24, 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Self Checkout Attendant
Bj's Wholesale Club
02.2025 - Current
Cashier
Dairy Queen Grill & Chill
06.2023 - 02.2025
High School Diploma -
Howard High School of Technology
Associate of Applied Science - Criminal Justice
Delaware Technical Community College