MELANY ZAPATA
PATERSON,NJ
Summary
Assistant Manager with over 5 years of experience in enhancing financial integrity and customer satisfaction in a retail environment. Demonstrates expertise in managing company funds, optimizing team efficiency, and implementing innovative systems to secure assets. Proficient in Microsoft Office and skilled in public speaking, and scheduling, with a passion for fostering a positive customer service .
Overview
7
7
years of professional experience
Work History
Sales Associate
Sephora
Clifton, NJ
11.2024 - Current
- Give product recommendations
- Stay knowledgeable about brands, trends, and new launches
- Meet sales goals (including loyalty sign-ups like Beauty Insider)
- Restock shelves, organize displays, and keep the store clean
- Handle checkout and customer service issues
- Schedule orders
- Answer many phone call orders and email orders
Assistant Manager
Windsor
12.2021 - 07.2023
- Managed company funds and secured assets, enhancing financial integrity.
- Supported store operations, achieving sales targets and improving customer satisfaction.
- Trained and scheduled staff, optimizing team efficiency and service quality.
- Resolved customer complaints, fostering a positive shopping experience.
- Controlled inventory, maintaining optimal stock levels and reducing waste.
- Implemented a digital secure vault system, enhancing fund security and reducing the risk of financial discrepancies.
- Orchestrated team schedules, optimizing coverage to meet peak demand and elevate customer service levels.
Stylist/Sales Associate/Cashier
Windsor
Wayne, NJ
11.2019 - 12.2021
- Styled customers in fitting rooms and on the floor.
- Stocked clothing items.
- Processed transactions at the register inventory effectively, ensuring timely restocking of clothing items and reducing stock discrepancies.
- Processed transactions accurately at the register, maintaining high levels of customer satisfaction and minimizing errors.
- Assisted team members in maintaining store organization, contributing to a positive work environment and efficient operations.
- Executed daily visual merchandising standards, resulting in a marked increase in customer engagement and sales.
- Enhanced customer experience through personalized styling advice, leading to increased client retention and repeat visits.
Part-Time Legal Assistant
Moreira & Moreira
Kearny, NJ
06.2019 - 09.2019
- Assisted attorneys with case preparation, enhancing workflow efficiency.
- Managed filing systems to ensure quick access to documents, resulting in noticeable reductions in retrieval time for legal materials.
- Scheduled appointments and coordinated client meetings, improving client satisfaction through organized communication.
- Provided administrative support with a focus on team collaboration, enhancing morale and creating a positive work atmosphere.
- Coordinated client meetings and appointments, fostering stronger relationships and elevating overall client satisfaction.
- Provided comprehensive administrative support, encouraging teamwork and boosting workplace morale among staff.
Education
High School or Equivalent - undefined
Kearny High School
Kearny, NJMontclair State University
Montclair, NJ04.2024
Skills
- Oversaw office operations with a focus on efficient typing and filing processes
- Managed cash handling and patient service initiatives to enhance customer satisfaction
- Leveraged Microsoft Office tools to streamline administrative workflows
- Supervised cashiering activities and coordinated scheduling efforts
- Cultivated strong communication skills through public speaking and phone interactions
LANGUAGES
English (Highly proficient), Spanish (Native).
Timeline
Sales Associate
Sephora
11.2024 - Current
Assistant Manager
Windsor
12.2021 - 07.2023
Stylist/Sales Associate/Cashier
Windsor
11.2019 - 12.2021
Part-Time Legal Assistant
Moreira & Moreira
06.2019 - 09.2019
High School or Equivalent - undefined
Kearny High School
Montclair State University