Melanye H-Brice
Orlando,FL.
Summary
An accomplished professional with 20+ years of experience in health care leadership and supervisory experience. Experienced in the development, implementation and management of facility policies and procedures. A strong leader with outstanding, interpersonal, communication and organizational skills. Supervise and support the daily operations of a medical practice and personnel. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
12
12
years of professional experience
Work History
Financial Counselor II
Orlando Health UF Cancer Center
Orlando , Florida
2020.04 - Current
- Establishing health insurance benefits, conditions and requirements by making phone inquiries, and by using eligibility systems and internet
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Meticulously documented all details regarding contact with patients, providers and other individuals in system using EPIC.
- Completed referrals and authorizations for 22 physicians and 200+ patients.
- Performed and met productivity goals every month.
Senior Front Office Assistant
Orlando Health
Orlando , Florida
2018.08 - 2020.04
- Greeted 60+ incoming patients, visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering stellar assistance.
- Prepped and prepared charts for incoming patients 5-7 days in advance.
- Checked in/out patients, scheduled for follow up appointments, procedures and tests.
- Boosted processing efficiency for Consent to Treat forms by updating format and sequencing.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Lead Medical Office Administrative Assistant
Orlando Epilepsy Center
Orlando , Florida
2016.08 - 2018.08
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Led team huddles for updates and information.
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Front Desk Patient Coordinator
Orlando Neurosurgery LLC
Winter Park , FL
2014.08 - 2016.06
- Managed over 50 calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' EMR appointment scheduler and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database/EMR.
- Checked in/out over patients weekly.
Executive Administrative Pastor
Anointed Rock Ministries
Orlando , Florida
2012.01 - 2014.12
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Trained staff (8)and new members on church's protocols and policies.
- Volunteered to help with special projects of varying degrees of complexity.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
Lead Front Desk Coordinator
Wehman Neurosurgery LLC
Orlando , FL
2013.05 - 2014.08
- Managed multi-line phone system, answered 30-50 calls and greeted callers enthusiastically.
- Checked in/out 25+patients on doctor's schedule.
- Greeted patients, vendors and doctors upon arrival, offered assistance and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed appointments, surgeries and tests.
Education
Bachelor of Science - Psychology, Industrial/Organizational Track
University of Central Florida
Orlando, FL04.2023
Associate of Arts - General Education
Valencia College
Orlando, FL05.2007
Skills
- Project Management
- Excellent Communication
- Goal Setting
- Documentation proficiency
- Workflow Management
- HIPAA Guidelines
- EMR / EHR/EPIC
- Team Leadership
- Organizing productivity of team
- Compliance educator
- Team Builder
- Strong interpersonal, customer service and supervisory skills.
- Certified Revenue Cycle Representative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Financial Counselor II
Orlando Health UF Cancer Center
2020.04 - Current
Senior Front Office Assistant
Orlando Health
2018.08 - 2020.04
Lead Medical Office Administrative Assistant
Orlando Epilepsy Center
2016.08 - 2018.08
Front Desk Patient Coordinator
Orlando Neurosurgery LLC
2014.08 - 2016.06
Lead Front Desk Coordinator
Wehman Neurosurgery LLC
2013.05 - 2014.08
Executive Administrative Pastor
Anointed Rock Ministries
2012.01 - 2014.12
Bachelor of Science - Psychology, Industrial/Organizational Track
University of Central Florida
Associate of Arts - General Education
Valencia College
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