Melaynie Wilson
Dover,AR
Summary
Achieved high levels of customer satisfaction through proactive engagement and support. Cultivated strong relationships with team members to facilitate knowledge sharing and skill development. Embraced opportunities for initiative to drive service excellence and operational improvements.
Overview
9
9
years of professional experience
Work History
Retail Cashier
Flying J
11.2018 - Current
- Verified truck weights and issued weight tickets and associated documentation for professional drivers.
- Oversaw cleaning and stocking operations for coffee bar to ensure optimal customer experience.
- Operated cash register efficiently to process customer transactions. Assisted customers with inquiries and provided product information. Maintained cleanliness and organization of checkout area.
- Processed check transactions for truck drivers and other customers.
- Operated fax machine to facilitate communication for public and employees.
- Managed inventory levels to ensure optimal stock availability.
- Assisted in stocking shelves to maintain product availability. Organized inventory to enhance store efficiency. Supported team members in achieving daily stocking goals.
- Stocking
Phlebotomist/ DCT Team Lead
Grifols Biomat USA
06.2022 - 12.2025
- Administered venipuncture and capillary draws, ensuring accurate collection of blood samples for medical testing.
- Conducted blood collection procedures while ensuring strict compliance with established safety protocols and infection control measures.
- Oversaw meticulous record-keeping of donor data and sample collection procedures, adhering to established regulatory guidelines.
- Instructed new staff on effective phlebotomy methods and best practices for fostering positive patient relationships.
- Instructed new staff on best practices, emphasizing key customer service protocols and company policies.
- Engaged with team members to identify and formalize best practices aimed at ensuring consistent customer service excellence.
- Made and received phone calls for appointment scheduling and other donor needs.
Machine operator/ Production worker
Grace Manufacturing Inc.
10.2020 - 04.2021
- Engaged in various production processes throughout the factory to ensure seamless operations.
- Conducted thorough inspections of parts to guarantee alignment with customer satisfaction requirements.
- Applied expertise in handling metals, chemicals, and measurement tools to ensure accuracy in operations.
- Reviewed and finalized paperwork to maintain accurate records and support administrative functions.
Cashier
Shell
11.2019 - 10.2020
- Provided support to customers, ensuring satisfaction and resolution of inquiries.
- Oversaw inventory replenishment to maintain operational efficiency and support sales objectives.
- Performed thorough cleaning tasks to ensure a hygienic workspace.
- Conducted light maintenance on beverage dispensing equipment to enhance customer service experience.
- Managed cash register operations to facilitate smooth checkout processes and enhance customer satisfaction.
- Facilitated customer satisfaction through effective communication and problem-solving strategies.
Cashier
JW Fireworks
06.2016 - 07.2020
- Managed inventory and organized fireworks display on shelves.
- Evaluated and established pricing strategies for fireworks inventory.
- Executed unloading operations for fireworks from tractor trailers, ensuring safety and compliance with regulations.
- Operated cash register to facilitate efficient customer transactions.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Facilitated customer loading of purchased items to enhance service efficiency.
Warehouse Worker
Arch Ford Educational Services
07.2018 - 08.2018
- Assisted in processing incoming shipments and organizing outgoing deliveries. Supported inventory management by tracking stock levels and maintaining accurate records. Collaborated with team members to ensure timely and efficient shipping operations.
- Oversaw light janitorial tasks ensuring cleanliness and order.
- Managed inventory levels by stocking products efficiently.
Education
High School Diploma - undefined
Morrilton Senior High School
05.2018
Skills
Customer service
References
Judy Smith (501) 208-2931
Patrick Pinard (501) 548-8462
Timeline
Phlebotomist/ DCT Team Lead
Grifols Biomat USA
06.2022 - 12.2025
Machine operator/ Production worker
Grace Manufacturing Inc.
10.2020 - 04.2021
Cashier
Shell
11.2019 - 10.2020
Retail Cashier
Flying J
11.2018 - Current
Warehouse Worker
Arch Ford Educational Services
07.2018 - 08.2018
Cashier
JW Fireworks
06.2016 - 07.2020
High School Diploma - undefined
Morrilton Senior High School