Melba Gomez
Lehigh acres,FL
Summary
Results-driven Lab Technician at Socotec with a strong focus on quality control and problem resolution. Enhanced operational efficiency through collaborative process improvements and meticulous data analysis. Demonstrated critical thinking and attention to detail, leading to increased customer loyalty and satisfaction. Proficient in Microsoft Office Suite for effective data documentation and reporting.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Lab Technician
Socotec
12.2021 - 01.2025
- Conducted routine analytical tests to ensure compliance with quality standards.
- Operated laboratory equipment, maintaining accuracy in results and procedures.
- Documented experimental findings and analyzed data for reporting purposes.
- Collaborated with team members to troubleshoot and resolve technical issues.
- Collaborated with team members to improve service processes, resulting in streamlined operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Civil Engineering
UNAH
Honduras03-2016
Skills
- Quality control
- Attention to detail
- Positive attitude
- Problem resolution
- Critical thinking
- Data entry
- Customer service
- Microsoft Excel
- Microsoft outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Lab Technician
Socotec
12.2021 - 01.2025
Bachelor of Science - Civil Engineering
UNAH