Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melchor Valdez

Donna,TX

Summary

Field Technician with Charter, skilled in equipment installation and problem-solving. Enhanced service quality through training and process improvements, significantly boosting customer satisfaction. Proven ability to communicate effectively and ensure workplace safety, while adeptly managing field operations and collaborating with teams to resolve complex network issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Technician

Charter
03.2019 - Current
  • Cable Coax and Fiber I and installations Spectrum equipment to ensure optimal performance and service reliability.
  • Conducted on-site troubleshooting for network issues, coordinating with Supervisors and Maintance to resolve problems efficiently.
  • Trained new Hire technicians on installation procedures and safety protocols, enhancing team competency and service quality.
  • Implemented process improvements that reduced service call times, increasing customer satisfaction ratings significantly.
  • Coordinated with Supervisors on Safety issues and Network Issues.
  • Placed in a V9 proactive Team to clean Ingress from affecting plant issues.
  • Tier 4 and Tier 5 quality Technician.

Rural Mail Carrier

USPS, United States Postal Service
05.2015 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Prison Guard

Management & Training Corporation
03.2013 - 03.2015
  • Monitored inmate activities to maintain safety and security within facility.
  • Conducted inspections of premises to identify potential safety hazards and compliance issues.
  • Implemented emergency response procedures during incidents to ensure swift resolution.
  • Provided guidance to junior staff on effective security practices and protocols.

Education

Weslaco High School
Weslaco

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Customer Relations
  • Problem Solving
  • Equipment installation
  • Interpersonal and written communication

Certification

Finished courses for:

- Progression: Field Tech I - II

- Progression: Field Tech II - III

- Progression: Field Tech III - IV

- Progression: Field Tech IV - V

- Progression: Field Tech V - VI

- Progression: Maintenance Tech I - II Conventional

-(IN PROGRESS) Progression: Maintenance Tech II -III

Timeline

Field Technician

Charter
03.2019 - Current

Rural Mail Carrier

USPS, United States Postal Service
05.2015 - 03.2019

Prison Guard

Management & Training Corporation
03.2013 - 03.2015

Weslaco High School

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Melchor Valdez