Mele Tupouata

Serving as a vital member to a cardiology physician, working together to ensure optimal patient care and overall efficiency of meeting all patient needs. Also serving as a key member of the healthcare team, assisting in an interdisciplinary team of 3 nurses and 7 physicians to execute smooth daily functioning of the office.

• Consistently praised for efficient handling of administrative duties (e.g. answering phones, scheduling appointments, maintaining medical records, and patient processing) that allows the physician to give complete focus to the health concerns of the patient's
• Demonstrates proficiency in providing patient education and documenting patient medical histories and vital signs to 10-25 patients daily
• Help to implement and maintain practice's quality assurance and control program. Efforts ensure compliance with HIPAA and OSHA regulations, leading to improved patient care/satisfaction.
• React calmly and effectively in emergency situations, and added the personal, caring touch that immediately puts patients at ease.
• Return patient calls and emails with care and concern to help them with their various health care needs
• Work with a triage RN directly to ensure that patient's with specific health issues/concerns are immediately taken care of and directed to the appropriate facility.

• Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
• Train new staff members in customer service techniques and hotel operations.
• Use quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Collaborate with team members to handle guest requirements from check-in through check-out.
• Take reservations over phone and through email, recording guest information in computer system and verifying details.

Served as a vital member for a busy internal medicine physicians. Assisted ten physicians of internal medicine/urgent care team to ensure optimal patient care and smooth daily functioning of department.

• Carried out clinician orders and performed/assisted with patient care procedures and treatments for interpretation by physician.
• Promoted office efficiency by performing clerical duties, such as conducting preliminary evaluations, data entry, answering phones, scheduling appointments and filing to assist with patient diverse needs
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.