Tiffany C. Minor
Indianapolis,IN
Summary
Driven Medical Assistant III and CCMA Instructor skilled in clinical operations and patient care training. Expertise includes workflow optimization, compliance monitoring, and team development, contributing to high-quality patient experiences and the professional advancement of medical assistants in various healthcare settings.
Overview
1
1
Certification
23
23
years of professional experience
Work History
CCMA Instructor
Ben Davis Adult Education Center
Indianapolis, IN
05.2023 - Current
- Prepare incoming students to become CCMA's
- Teach phlebotomy and injections, ensuring students acquire essential clinical skills
- Teach front and back-office skills (prepping charts, answering phones, scheduling)
- Instruct students on professional behavior and workplace etiquette to prepare them for real-world interactions
- Teach vitals, anthropometrics
- Facilitate group exercises to enhance teamwork skills and collaboration among students
Medical Assistant III
IUH
Indianapolis, IN
07.2015 - Current
- Coordinated daily workflows, staffing assignments, and patient flow to enhance efficiency and improve patient satisfaction.
- Perform patient intake, obtain vital signs, and prepare patients for examinations and procedures.
- Collaborate with physicians, advanced practice providers, nurses, and administrative staff to ensure seamless patient care delivery.
- Trained, precepted, mentored, and evaluated medical assistant staff, fostering professional growth and accountability.
- Monitor compliance with organizational policies, safety regulations, HIPAA requirements, and clinical best practices.
- Conducted clinical audits and quality reviews, ensuring accurate documentation and compliance with established standards.
- Support implementation of process improvements that enhance productivity, patient experience, and clinic performance.
- Manage clinical supplies, equipment readiness, and inventory controls to support uninterrupted patient care.
- Assist with performance management, coaching, and conflict resolution to maintain a positive work environment.
Medical Assistant
The Care Group
Indianapolis, IN
11.2003 - 08.2015
- Delivered direct patient care in fast-paced clinical environment, ensuring patient comfort and safety.
- Supported providers during examinations and procedures, enhancing patient understanding through effective education.
- Exhibited strong patient service and communication skills, fostering positive patient experiences and satisfaction.
- Maintained accurate patient documentation within EMR systems.
- Coordinated referrals, prior authorizations, and follow-up appointments.
Education
Associate degree - Liberal Arts
Marion University
Indianapolis, INCertificate - Medical Assistant
Professional Careers Institute
Indianapolis, INSkills
- Medical Assistant Preceptor
- Clinical Instruction Techniques
- Patient Care Coordination
- Patient Intake & Triage
- Vital Signs & Clinical Documentation
- EMR management
- Electronic Health Records (EHR)
- Cerner EMR
- Quality compliance
- HIPAA Compliance
- Clinical Outcomes Enhancement
- Process Improvement Strategies
- Team collaboration
- Outlook & Teams
- Medical Terminology
- Medical Terminology
Certification
- Certified Medical Assistant (CMA) NHA
- Basic Life Support (BLS)
- CPR Certification
Accomplishments
- Medical Assistant Council Chair, keeping medical assistants up to date with changes
- Preceptor to incoming students and new medical assistants
- Recognized for outstanding leadership, teamwork, and patient service. Nominated for the Magnolia award
- Contributed to workflow improvements resulting in enhanced clinic productivity and patient satisfaction.
Timeline
CCMA Instructor
Ben Davis Adult Education Center
05.2023 - Current
Medical Assistant III
IUH
07.2015 - Current
Medical Assistant
The Care Group
11.2003 - 08.2015
Associate degree - Liberal Arts
Marion University
Certificate - Medical Assistant
Professional Careers Institute