Meleea Larsen
Bountiful,UT
Summary
Highly skilled employee with a proven track record at America First Credit Union, excelling in detail-oriented analysis and team leadership. Recognized for enhancing loan approval rates through strong relationship building and problem-solving skills, ensuring high-quality standards in all processes. Committed to fostering collaboration and delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Neighbor.Com
07.2022 - Current
- Review listings submitted by hosts to verify accuracy, ensuring that details matched throughout the listing, had quality photos, and reviewed grammar.
- Research and verify ownership of properties that hosts are listing to rent out, often reviewing documents such as trusts, lease agreements, etc.
Universal Lead Teller
America First Credit Union
05.2021 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored tellers, fostering professional growth and improved performance within the team.
Loan Originator
America First Credit Union
09.2018 - 05.2021
- Participated in ongoing training sessions to stay current on industry trends, lending guidelines, and product offerings.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
- Increased loan application approvals by developing and maintaining strong relationships with borrowers and underwriters.
Teller
America First Credit Union
12.2015 - 09.2018
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Viewmont High School
Bountiful, UTSkills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Team collaboration
- Customer service
- Team leadership
- Relationship building
Timeline
Quality Assurance Specialist
Neighbor.Com
07.2022 - Current
Universal Lead Teller
America First Credit Union
05.2021 - Current
Loan Originator
America First Credit Union
09.2018 - 05.2021
Teller
America First Credit Union
12.2015 - 09.2018
Viewmont High School
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