Meleea Larsen
Bountiful,UT
Summary
Highly skilled employee with a proven track record at America First Credit Union, excelling in detail-oriented analysis and team leadership. Recognized for enhancing loan approval rates through strong relationship building and problem-solving skills, ensuring high-quality standards in all processes. Committed to fostering collaboration and delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Neighbor.Com
Lehi, UT
07.2022 - Current
- Review listings submitted by hosts to verify accuracy, ensuring that details matched throughout the listing, had quality photos, and reviewed grammar.
- Research and verify ownership of properties that hosts are listing to rent out, often reviewing documents such as trusts, lease agreements, etc.
Universal Lead Teller
America First Credit Union
Bountiful
05.2021 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored tellers, fostering professional growth and improved performance within the team.
Loan Originator
America First Credit Union
Bountiful, UT
09.2018 - 05.2021
- Participated in ongoing training sessions to stay current on industry trends, lending guidelines, and product offerings.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
- Increased loan application approvals by developing and maintaining strong relationships with borrowers and underwriters.
Teller
America First Credit Union
Bountiful, UT
12.2015 - 09.2018
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Viewmont High School
Bountiful, UTSkills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Team collaboration
- Customer service
- Team leadership
- Relationship building
Timeline
Quality Assurance Specialist
Neighbor.Com
07.2022 - Current
Universal Lead Teller
America First Credit Union
05.2021 - Current
Loan Originator
America First Credit Union
09.2018 - 05.2021
Teller
America First Credit Union
12.2015 - 09.2018
Viewmont High School