Melee Abegail Amigleo
TOOELE,UT
Summary
Service Supervisor experienced in supervising team workflows and staff assignments, ensuring operational efficiency and high-quality customer service. Developed training programs that enhanced service standards and resolved customer issues, contributing to high satisfaction ratings. Fostered positive relationships with customers and team members while monitoring performance and enforcing company policies.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
Languages
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Quick Service Supervisor Attendant
Garbanzo Mediterranean Grill
Salt Lake City, Utah
06.2021 - 01.2025
- Supervised Garbanzo service team workflows and staff assignments to ensure efficient operations.
- Trained garbanzo employees on service standards and procedures to enhance customer experience.
- Reviewed customer requests and resolved service issues to maintain high service quality.
- Coordinated schedules, coverage, and shift changes for daily operations.
- Monitored service quality and corrected work errors with staff.
- Maintained service records, logs, and daily activity reports.
- Enforced company policies and supported consistent customer service.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Monitored daily performance of team members to ensure compliance with company standards.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interacted positively with guests and coworkers to build professional relationships.
- Opened and closed establishment on time with proper setup and procedure.
- Handled cash register transactions accurately while maintaining proper security measures.
- Executed payment transactions to ensure accurate sales recordkeeping. and refunds to maintain accurate records of daily sales transactions.
Quick Service Attendant
Pick Up Stix Fresh Asian Flavors
Salt Lake City, UT
10.2024 - 12.2024
- Greeted guests and took orders for Fresh Asian Flavors menu items
- Prepared beverages, sauces, and side items for service
- Cleaned dining area, counters, and service stations throughout shift
- Operated POS system to ring sales and process payments
- Packaged takeout orders and checked accuracy before handoff
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Operated cash registers, credit card machines, and point of sale systems.
- Restocked inventory as necessary throughout the day.
- Provided customers with product information when needed.
- Restocked condiments, utensils, and supplies across front counter
- Followed food safety standards during order handling and presentation
- Supported team members during rush periods and guest requests
- Resolved customer complaints in a timely manner.
- Ensured compliance with health and safety regulations at all times.
Quick Service Supervisor Attendant
Protein Bar and Kitchen
Salt Lake City, UT
11.2023 - Current
- Supervised PBK service team during busy shifts.
- Trained staff on guest service, POS use, and order accuracy.
- Opened and closed dining room, line, and cashier stations.
- Monitored food safety, sanitation, and cleanliness across service areas.
- Resolved guest concerns with calm, professional communication.
- Coordinated front-of-house flow with kitchen and prep teams.
- Managed cash handling, tills, and register reconciliation.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Guided employees in handling difficult or complex problems.
- Performed routine checks to ensure equipment and facilities were in good working condition.
- Handled lost and found items, ensuring proper logging and return to owners.
Coffee Barista
Beans And Brews
Salt Lake City, UT
09.2026 - Current
- Prepared espresso drinks and brewed coffee following Beans And Brews recipes.
- Operated cashier register and processed drive-thru orders accurately.
- Greeted guests and delivered friendly service in fast-paced café settings.
- Restocked milk, syrups, cups, and pastries for steady café operations.
- Monitored food safety, sanitation, and beverage quality standards daily.
- Maintained clean counters, equipment, and dining areas throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Received and accurately processed customer payments.
- Followed all safety regulations when handling hot beverages or machinery.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Greeted customers, took orders and answered questions about menu items.
Education
Associate of Science - Nursing
Salt Lake Community College
Salt Lake City, UT 08.2025 - 10.2026
Tooele High School
TOOELE, UTSkills
- Customer service
- Task delegation
- Complaint handling
- Supervisory role experience
- Policy enforcement
- Outstanding prioritization skills
- Employee engagement
- Creative problem solving
- Microsoft Excel
- Adaptive team player
- Customer consulting
- Microsoft outlook
- Refund management
- Service upselling
- Calm demeanor
- Staff education and training
- Quality control
- Multitasking and organization
- Conflict resolution
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Visaya
Native/ Bilingual
References
References available upon request.
Timeline
Coffee Barista
Beans And Brews
09.2026 - Current
Associate of Science - Nursing
Salt Lake Community College
08.2025 - 10.2026
Quick Service Attendant
Pick Up Stix Fresh Asian Flavors
10.2024 - 12.2024
Quick Service Supervisor Attendant
Protein Bar and Kitchen
11.2023 - Current
Quick Service Supervisor Attendant
Garbanzo Mediterranean Grill
06.2021 - 01.2025
Tooele High School