Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Raven Johnson

Orlando

Summary

Results driven professional with a proven ability to enhance guest satisfaction and maintain high standards. Skilled in managing over 1,000 guest interactions daily and resolving issues through effective collaboration. Demonstrating strong communication, teamwork, and multitasking skills, committed to high-quality service and embracing new professional challenges.

Overview

2026
2026
years of professional experience

Work History

Quick Service Attendant

Universal’s Aventura Hotel
2024 - Current
  • Displayed excellent customer service by quickly resolving customer concerns.
  • Built trustful relationships with customers to encourage return visits.
  • Demonstrated flexibility in handling various tasks such as managing, cleaning, and cashier duties during busy periods.

Billing Specialist

State Farm
2022 - 2024
  • Maintained accurate records of customer payments.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Researched and resolved billing discrepancies to enable accurate billing.

Concierge Agent

Hilton Grand Vacations
2020 - 2022
  • Welcoming guests upon arrival, offering directions, and providing details about the property and surrounding area amenities.
  • Making dinner reservations at local restaurants, booking transportation services like taxis or airport transfers, securing tickets to events and attractions based on guest preferences.
  • Suggesting nearby shopping, dining, nightlife, and recreational activities tailored to individual interests.

Attractions Attendant

Universal Orlando
01.2017 - 2020
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.

Education

General Studies Degree -

Valencia College
05-2021

High School Diploma - undefined

Ocoee High School
01.2017

Skills

  • Rapid Learning Skills
  • Training/Coaching
  • Negotiation
  • Critical Thinking
  • Leadership
  • Customer service
  • Data processing
  • Computer skills
  • Multitasking and organization
  • Handling customer complaints

LANGUAGE

English

Timeline

Attractions Attendant

Universal Orlando
01.2017 - 2020

High School Diploma - undefined

Ocoee High School

Quick Service Attendant

Universal’s Aventura Hotel
2024 - Current

Billing Specialist

State Farm
2022 - 2024

Concierge Agent

Hilton Grand Vacations
2020 - 2022

General Studies Degree -

Valencia College

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