THOMAS HANKINS
Orlando
Summary
I am a team player that focuses on enhancing the customer experience through exceptional people skills and efficient time management. I work well in fast-paced environments, demonstrating strong problem-solving abilities while remaining attentive to guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quick Service Attendant
Loews Hotels & Co
10.2024 - 11.2024
- As a QSA I maintained a clean and organized work area which provided a positive environment for guests and for employees
- I demonstrated flexibility in handling various tasks such as cooking, cleaning, and food serving responsibilities in a fast paced environment
- I managed inventory, restocking supplies as needed to ensure minimal delay in food production.
- Also I developed strong relationships with long term guests who became excited/eager to get more food at Bayliner due to consistently receiving excellent service
Host/Busser
The Townhouse Restaurant
03.2024 - 05.2024
- I was a host at The Townhouse Restaurant where I greeted guests at the door and sat them at tables
- With this I had the role of organizing the seating for the dining room, to ensure that we had a steady flow of guests
- I also had the responsibility of bussing tables, getting drinks, cleaning the bathrooms, and closing up the restaurant at night
FOH Crew Member
Chick-fil-A
08.2022 - 03.2023
- At Chick-fil-A I was a front of house crew member, meaning I worked primarily in the front or outside in the drive through
- With this job I had responsibilities such as serving food, taking orders on a POS system, handling cash, cleaning up the work area, cleaning the bathrooms and dining room, and hosting the dining room
- I also had to have strong people skills for guest interaction
Education
High School Diploma -
Oviedo High School
Oviedo, FL05.2024
Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Fast But Efficient
- Well Organized
- Strong Multitasker
- Theatrical Performer
- Strong Guest Interaction Skills
Accomplishments
- Involved in 11 stage performances
- Learned to be extremely organized
- Developed trust in peers and practice until mastery
- Learned to accept mistakes and keep going
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Quick Service Attendant
Loews Hotels & Co
10.2024 - 11.2024
Host/Busser
The Townhouse Restaurant
03.2024 - 05.2024
FOH Crew Member
Chick-fil-A
08.2022 - 03.2023
- ServSafe Food Handler Certification - National Restaurant Association.
High School Diploma -
Oviedo High School
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