Mele Faleaka Mapa
Dynamic Customer Service Representative with proven success at Worldwide Flight Services, adept at resolving fleet service issues and enhancing passenger experiences. Skilled in Microsoft Word and QuickBooks, with a typing speed of 60 wpm. Committed to delivering exceptional service and efficient scheduling, ensuring customer satisfaction and operational excellence.
Work History
House Manager
20 Years 9 Months- Coordinated daily household operations to ensure smooth functionality and efficiency.
- Managed scheduling for household staff, optimizing resource allocation and task completion.
- Developed and implemented maintenance schedules for property upkeep.
Delta Airlines
2 Years 2 Months•Generated revenue for Delta Airlines in a positive manner
•Made Intl and Domestic reservations for passengers flights
•Provided problem solving and detailed information to customers
•Managed frequent flyer accounts and generated repeat business through successful follow up
•Recognized by management great customer service
Customer Service Representative
3 Years 9 Months•Assist external and external customers with fleet service issues
•Baggage service agent helped passengers locate lost bags from flights taken
•Check in passengers for Intl & Domestic flights
•Worked for Japan Airlines, Korean Air, Sun Country, Frontier Airlines.
Bangkok Cafe
2 Years 3 Months•managed daily restaurant operations and maintained goals
•managed meal and food preps for restaurant
•maintained clean, efficient work environment for a great dining experience
Education
No Degree - Digital Communications And Media
High School Diploma
Skills
Languages
Certification
•First Aid
•CPR
•AED