Meleka Demirova
Middletown,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
MONTEFIORE NYACK
Montefiore Nyack Hospital
Nyack, NY
06.2024 - Current
- Coordinated patient registration and insurance verification processes to enhance operational efficiency.
- Assisted in training new staff on electronic health record systems, fostering knowledge retention and compliance.
- Implemented process improvements that increased accuracy in patient data entry and reduced errors in billing.
- Led initiatives to optimize patient flow, resulting in enhanced satisfaction scores from patient feedback surveys.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
Customer Service Representative
Spectrum
01.2019 - 01.2024
- Led daily customer service operations, ensuring high-quality support and resolution of complex issues.
- Implemented customer feedback mechanisms to improve service quality and responsiveness.
- Resolved escalated customer complaints effectively, maintaining positive relationships and loyalty.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
Medical Transportation Specialist
Brothers Medical Transportation
Orange County, NY
03.2021 - 07.2023
- Coordinated patient transport schedules to ensure timely arrivals and departures.
- Monitored vehicle maintenance and safety checks to uphold operational standards.
- Trained new staff on transportation protocols and customer service best practices.
- Maintained accurate documentation of patient transport records for compliance purposes.
- Collaborated with healthcare providers to address patient needs during transport.
- Reduced wait times for patients by proactively communicating with dispatchers regarding schedule adjustments or delays.
- Trained new hires on company policies, procedures, and best practices in medical transportation services.
- Maintained a clean and organized vehicle interior, ensuring a welcoming and comfortable environment for all passengers.
- Managed inventory of medical supplies onboard vehicles, ensuring sufficient stock levels at all times for any emergency situations that arise during transport.
- Conducted thorough inspections of assigned vehicles before each shift to ensure top operational condition for transporting clients safely.
- Provided emotional support to patients experiencing anxiety or fear during medical transports, easing their concerns while maintaining a calm environment.
- Ensured compliance with all regulations related to patient privacy, safety, and transportation protocols.
- Implemented feedback from supervisors to continually improve performance and quality of service provided to clients.
MTA Road Supervisor
Access-A-Ride Medical Transportation
01.2018 - 01.2020
- Supervised daily operations of transportation services to ensure timely and efficient service delivery.
- Coordinated communication between drivers, dispatchers, and clients to enhance service reliability.
- Monitored vehicle maintenance schedules to optimize fleet performance and reduce downtime.
- Evaluated performance metrics to identify areas for process improvement and operational efficiency.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
- Reduced accidents and incidents by implementing effective traffic management strategies during construction projects.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
General Education Development (GED) -
Monroe College
Skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Dependable and responsible
- Problem-solving
- Computer skills
- Problem resolution
- Verbal communication
Accomplishments
- Obtained NYS Security Guard License
- Completed required training and exams
- Demonstrated proficiency in security practices
Languages
Macedonian
Native or Bilingual
Timeline
MONTEFIORE NYACK
Montefiore Nyack Hospital
06.2024 - Current
Medical Transportation Specialist
Brothers Medical Transportation
03.2021 - 07.2023
Customer Service Representative
Spectrum
01.2019 - 01.2024
MTA Road Supervisor
Access-A-Ride Medical Transportation
01.2018 - 01.2020
General Education Development (GED) -
Monroe College