Melena Nunes
Rockville,MD
Summary
Positive and upbeat with strong relationship-building abilities. Have worked in the medical field roughly 8 years. Dedicated to offering exceptional assistance to team members and patients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.
Overview
13
13
years of professional experience
Work History
Receptionist
Joseph Michaels
Rockville, MD
05.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Receptionist
Capital Women's Care, OB/GYN
Germantown, MD
05.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Medical Assistant / Receptionist
National Foot & Ankle
10.2016 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
Restaurant Hostess /Food Counter Attendant
Mamma Lucia Restaurant
Rockville , MD
09.2011 - 08.2015
- Customer service: greet, welcome and direct guests
- Assist guests with placing carry-out orders over the telephone and general information
- Seated and served guests in the dining room
- Handled credit card and cash transactions for orders
- Informed guests of wait times and processed reservations.
Education
Associate of Arts - Diagnostic Medical Sonography
Montgomery College
Rockville, MD03-2024
High School Diploma -
Northwood High School
Silver Spring, MD06.2014
Skills
- Positive Attitude and Energetic
- Organization and Efficient
- Fast learner
- Multi-tasker
- Detail-oriented
- Good interpersonal skills
- Compassionate
- Team Player
Timeline
Receptionist
Joseph Michaels
05.2023 - Current
Receptionist
Capital Women's Care, OB/GYN
05.2022 - 05.2023
Medical Assistant / Receptionist
National Foot & Ankle
10.2016 - 05.2022
Restaurant Hostess /Food Counter Attendant
Mamma Lucia Restaurant
09.2011 - 08.2015
Associate of Arts - Diagnostic Medical Sonography
Montgomery College
High School Diploma -
Northwood High School