Mikayla Bateman
Bend,OR
Summary
Outgoing and friendly receptionist delivering customer service, including clerical support and public interaction. Excels in calendar management, scheduling.
Overview
26
26
years of professional experience
Work History
Receptionist
La Paw Animal Hospital
Bend, Oregon
07.2018 - Current
- Greeted clients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client charts.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve clients issues/needs and schedule appointments.
- Fill prescription.
- Update medical chart with information from telephone calls with clients.
- Open and closing duties.
Sales Associate
Bend Elks Baseball Club
Bend, OR
06.2009 - Current
- Ticket booth, general admission, assigned seating and general information about game day.
- Sell merchandise.
- Taking orders, prepping the food.
- Cashier.
- Opening and closing duties.
Manager
7 - Eleven
Bend, OR
06.2009 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Ordering and responsible for selection of merchandise to be sold at the store.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Bookkeeping which included daily registers as well as payroll.
- Sales Associate when necessary due to store needs.
- Responsible for income freight.
Education
Associate of Arts - General Studies
Central Oregon Community College
Bend, OR06.2013
High School Diploma -
Mountain View High School
Bend OR06.2011
Skills
- Multi-Line Phone Systems
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Reliable and Punctual
- Prioritization and Time Management
- Customer Service-Oriented
- Payment Processing
- Customer Complaint Resolution
- Attention to Detail
- Billing and Invoicing
- Conflict Resolution
- Personal Initiative
- Positive Attitude
Timeline
Receptionist
La Paw Animal Hospital
07.2018 - Current
Sales Associate
Bend Elks Baseball Club
06.2009 - Current
Manager
7 - Eleven
06.2009 - 06.2019
Associate of Arts - General Studies
Central Oregon Community College
High School Diploma -
Mountain View High School