Cheryl Fiehn
Bethany,OK
Summary
Dynamic receptionist with proven expertise at Southern Plaza Assisted Living, enhancing front desk operations and improving appointment scheduling efficiency. Recognized for exceptional customer service and strong organizational skills, I effectively managed multi-line phone systems and resolved client inquiries, contributing to a welcoming environment and increased client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Southern Plaza Assisted Living
05.2018 - 07.2023
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate staff efficiently.
- Maintained organized filing system for resident records and documentation.
- Assisted residents with inquiries, providing exceptional customer service and support.
- Trained new staff on front desk procedures and customer interaction protocols.
- Coordinated communication between residents, families, and healthcare providers effectively.
- Implemented process improvements to streamline daily administrative tasks and enhance efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
No Degree - Emergency Medical Education
Superior Ambulance
Elmhurst, ILNo Degree - Emergency Medical Technician
Superior Medical Education
Madison Heights, MIPre Nursing
Elgin Community College
Elgin, ILGED - General Studies
Elgin High School
Elgin, IL06.2004
High School Diploma - General
Lakeview High School
St Clair Shores MI06.1984
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Administrative support
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Service-oriented mindset
- Office management
- Multi-line telephone systems
- Information protection
- Mail distribution
- Security awareness
- Technical support
- Office equipment operations
- Meeting preparation
- Record preparation
- Front desk operations
- Phone etiquette
- Security
- Business operations
- Multi-line phone system operation
- PC proficient
- Reception desk management
- Multitasking and prioritization
- Multi-line telephone skills
- Calm demeanor
- Office supply inventory control
- Call redirection
- Positive and professional
- Meticulous and organized
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Courteous and professional
- Computer proficiency
- Billing and invoicing
- Visitor and customer relations
- Conflict resolution
- Customer complaint resolution
- Documentation
- Basic math
- Call management
- Multi-line phone systems
- Word processing
- Supply ordering
Additional Information
Creating and Adding activity signs
Timeline
Receptionist
Southern Plaza Assisted Living
05.2018 - 07.2023
No Degree - Emergency Medical Education
Superior Ambulance
No Degree - Emergency Medical Technician
Superior Medical Education
Pre Nursing
Elgin Community College
GED - General Studies
Elgin High School
High School Diploma - General
Lakeview High School