Wattonya Mobley
Rock Hill,South Carolina
Summary
Accomplished receptionist with a proven track record in administrative support. Known for strong verbal and written communication skills, effectively managing front desk operations and fostering positive relationships with clients and staff.
Overview
13
13
years of professional experience
Work History
Receptionist
Rock Hill School District
Rock Hill, SC
09.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between staff, students, and parents to enhance service delivery.
- Maintained accurate records of student attendance and visitor logs for compliance.
- Supported the administration in organizing school events, improving community engagement.
- Implemented filing system improvements, enhancing document retrieval efficiency by 30%.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Dropout Prevention Assistant
Rock Hill School District Three
Rock Hill, SC
07.2013 - 09.2025
- Contact parents/guardians of students who have (3) or more consecutive absences and/or a total of (5).
- Schedules and conducts attendance intervention conferences with students, parents, and administrators.
- Develops and monitors attendance intervention plans.
- Maintains databases such as PowerSchool to track attendance of students.
- Prepare attendance reports.
- Assists with the identification and location of students who have dropped out of school or are no longer in Rock Hill Schools.
- Participate in training and meetings to problem solve dropout prevention and attendance intervention solutions.
- Develop reports for the Dropout Prevention Coordinator and others to assist with monitoring students who are at risk of dropping out of school.
- Collaborates with administration and Dropout Prevention Coordinator for students who are facing challenges both academically and behaviorally.
- Works with Dropout Prevention Coordinator and guidance counselors to monitor performance of students repeating a grade to determine intervention strategies.
- Works with community social service agencies, DJJ, probation officers, etc. to provide support for at risk students.
- Prepares documentation for truancy court referrals.
- Perform other related duties as required
Education
No Degree - Nursing
York Technical College
Rock Hill, SCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Administrative support
- File management
- Mail handling
- Multi-line telephone operation
- Clerical support
- Typing speed
- Office management
- Multi-line telephone systems
- Information protection
- Mail distribution
- Security awareness
- Office equipment operations
- Front desk operations
- Phone etiquette
- Multi-line phone system operation
- Positive and professional
- Reception desk management
- Calm demeanor
- Customer service
- Problem-solving
- Call answering and routing
- Courteous and professional
- Team collaboration
- Computer proficiency
- Visitor and customer relations
- Customer complaint resolution
- Documentation
- Basic math
- Multi-line phone systems
Timeline
Receptionist
Rock Hill School District
09.2025 - Current
Dropout Prevention Assistant
Rock Hill School District Three
07.2013 - 09.2025
No Degree - Nursing
York Technical College