Meleneice Johnson
Cape Girardeau,MO
Summary
Versatile General Manager with proven expertise in operations management, team building, and performance improvement. Successfully implemented cost-saving measures and operational strategies that enhanced customer and employee loyalty.
Dynamic leader with extensive experience in training, coaching, and problem resolution. Skilled in budget management and staff development, contributing to enhanced service quality and operational efficiency. Committed to fostering employee engagement and loyalty.
Overview
8
8
years of professional experience
Work History
General Manager
Phillips 66
Cape Girardeau, MO
08.2018 - 02.2026
- Managed all aspects of daily business operations including budgeting ,staffing,scheduling,inventory control, customer service and sales .
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Trained employees on duties,policies,and procedures .
- Created schedules and monitored payroll to remain within budgets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery .
Education
High School Diploma -
Springfield Southwest High
Springfield IL06-1990
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Cash handling
- Efficient multi-tasker
- Training and coaching
- Time management
- Effective leader
- Budget analysis
- Purchasing
- Workflow planning
- Staffing
- Performance evaluations
- Performance improvements
- Employee development
- Schedule management
- Labor cost controls
Languages
English
Timeline
General Manager
Phillips 66
08.2018 - 02.2026
High School Diploma -
Springfield Southwest High