Melessa Dixon
3220 Alderpoint Ln,NC
Summary
Proven leader in client satisfaction and operational efficiency, I leveraged my expertise in nail art techniques and exceptional customer service at Nails By Tre Mone to significantly expand the client base. Skilled in both team collaboration and sanitation maintenance, I consistently exceed performance expectations, fostering trust and loyalty among clients and staff alike.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nail Technician
Nails By Tre Mone
3220 Alderpoint Ln
04.2024 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
Caregiver, Special Needs
Cadence Assistant Living
250 Commerce Centre Dr Huntersville NC 28278
01.2022 - 06.2024
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Offered support to assist with supervising special needs individuals in home.
Transport Driver
Cadence Assistant Living
250 Commerce Centre Dr Huntersville, NC 28278
01.2022 - 06.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
- Minimized late deliveries by proactively monitoring traffic patterns and adjusting routes accordingly.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Improved on-time delivery rates by efficiently planning and scheduling transport routes.
- Reduced downtime between trips by collaborating with maintenance teams on prompt repairs of vehicles.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Delivered packages to residential and commercial areas, often navigating tight, narrow streets.
Concierge
Cadence Assistant Living
250 Commerce Centre Huntersville 28278
01.2022 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Care Provider
Lakeside Place Senior Living
7210 Lakeside Dr Charlotte NC 28215
12.2019 - 12.2022
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Promoted social, emotional, and physical health through diverse activities.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Ran errands for patients, did shopping, and picked up other necessities.
Transportation Owner Operator
Truliving Trasport
11121 Nolet Ct
11.2010 - 12.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
Nail Technician
Buff Beauty Academy
2848 Queens City Dr Charlotte, NC08.2024
License Certify Nursing Assistant - Nursing
Adult Education School
New Haven, CT10.2005
Skills
- Customer Service
- Nail Extensions
- Time Management
- Nail art techniques
- Problem-solving skills
- Gel Application
- Acrylic nails
- Sanitation Procedures
- Appointment management
- Team Collaboration
- Product Knowledge
- Nail Preparation
- Acrylic Application
- Hand Massage
- Manicure Design
- Nail Polish Application
- Client consultation
- Pedicures
- Verbal and written communication
- Manicure Techniques
- Hygiene practices
- Color theory
- French Manicures
- Schedule Maintenance
- Sanitation maintenance
- Product Upselling
- Operations leadership
- Training and coaching
Certification
CNA
Nail Technician
RealEstate
Languages
English
Full Professional
Timeline
Nail Technician
Nails By Tre Mone
04.2024 - Current
Caregiver, Special Needs
Cadence Assistant Living
01.2022 - 06.2024
Transport Driver
Cadence Assistant Living
01.2022 - 06.2024
Concierge
Cadence Assistant Living
01.2022 - 06.2024
Care Provider
Lakeside Place Senior Living
12.2019 - 12.2022
Transportation Owner Operator
Truliving Trasport
11.2010 - 12.2019
Nail Technician
Buff Beauty Academy
License Certify Nursing Assistant - Nursing
Adult Education School