Meleta Baker
Grand Junction,CO
Summary
Driven to excel in customer service, demonstrated through a proven track record at Prime Therapeutics LLC, where I enhanced customer satisfaction by resolving inquiries with empathy and efficiency. Skilled in account management and professional communication, I effectively managed high-stress situations, boosting loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
Member Services Representative
Prime Therapeutics LLC
08.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Customer Service Representative
StarTek
Grand Junction, CO
10.2012 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma -
Grand Junction High School
Grand Junction, CO05.1993
Skills
Account management
Service recommendations
Professional telephone demeanor
Medical terminology knowledge
Timeline
Member Services Representative
Prime Therapeutics LLC
08.2020 - Current
Customer Service Representative
StarTek
10.2012 - 07.2020
Diploma -
Grand Junction High School