Raevyn Allen
Roanoke,VA
Summary
Hardworking employee enthusiastic about learning new skills, and perfecting my current craft of Commercial Underwriting and Commerical Driving. I offer a strong work ethic, the ability to learn quickly, and responsibility and dedication to meet deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Services Representative
Risk Management Programs, Inc.
01.2021 - Current
- Member Account Management (i.e. Policy Updates, Underwriting Functions, and Member Help)
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to the achievement of department goals through consistent high-quality work.
Delivery Driver
FedEx
10.2021 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Census Enumerator
Department Of Commerce
06.2020 - 01.2021
- Improved data accuracy by diligently collecting and recording census information from households.
- Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
Night Auditor
Sleep Inn Hotel
11.2019 - 05.2020
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Education
Bachelor of Arts - Business Administration
Southern New Hampshire University
10.2020
Skills
Customer Service
Customer Support
Dispute Resolution
Account Management
Policy understanding
Data Entry
Billing Adjustments and Refunds
Safe Driving
Commercial driving
Valid Class A Commercial Driver's License
Clean MVR
Certification
- Commercial Drivers License A (CDL A)
- Licensed Property & Casualty Insurance Agent
Languages
Spanish
Limited Working
Timeline
Delivery Driver
FedEx
10.2021 - 01.2024
Member Services Representative
Risk Management Programs, Inc.
01.2021 - Current
Census Enumerator
Department Of Commerce
06.2020 - 01.2021
Night Auditor
Sleep Inn Hotel
11.2019 - 05.2020
Bachelor of Arts - Business Administration
Southern New Hampshire University
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