Melh Marzan

• Created detailed reports for management to track performance and sales.
• Analyzed customer needs to provide customized insurance solutions.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Finalized sales and collected necessary deposits.
• Built relationships with clients using active listening and issue resolution to provide excellent service.

• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Kept department clean, organized and professional.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Verified legitimacy, accuracy and authority of records requests.

• Assigned patient to diagnosis-related groups (DRGs), used appropriate computer software.
• Compiled and maintained patients' medical records to document condition and treatment and to provide data for research and cost control and care improvement efforts
• Retrieved patient medical records for physicians, technicians and other medical personnel.
• Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer
• Transcribed medical reports.

• Addressed customers courteously using suitable methods and problem-solving skills.
• Updated and maintained database with accurate customer information and timely data entry.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
• Responded to telephone inquiries and complaints following standard operating procedures.
• Followed up with customers regarding product functionality and overall satisfaction.
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
• Built sustainable relationships and trust with customer accounts using open and interactive communication.

GPA: 3.2

• Honor Roll [All throught highschool]
• Dean's List 2022
• Completed AP course in [Spanish and Marketing]
• Elected Captain of Knights Cheerleading