Summary
Overview
Work History
Education
Skills
Timeline
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Melia Balden

Springfield,MO

Summary

Dynamic Senior Technical Consultant with AT&T, specializing in legacy application migration and client relationship management. Proven track record in driving revenue growth and enhancing customer satisfaction through innovative technical solutions. Expertise in Voice over IP and regulatory compliance, consistently achieving sales success across diverse sectors.

Overview

39
39
years of professional experience

Work History

Senior Techincal Consultant

AT&T
Springfield, MO
02.2012 - 05.2025
  • Facilitated migration of legacy applications to modern technologies for numerous AT&T product sets.
  • Analyzed customer requirements and proposed effective technical solutions.
  • Conducted client meetings to review project status and recommend new strategies.
  • Maintained knowledge of industry trends in enterprise software solutions.
  • Supported account teams in Government, Education, and Healthcare segments across domestic USA.
  • Assisted in revenue growth and maintenance across multiple states.
  • Migrated from classic wireline solutions to Voice over IP platforms.
  • ERATE program for K-12 schools' expertise.
  • Rural healthcare program for hospitals.

Senior Account Executive

AT&T
Springfield, MO
02.2003 - 02.2012
  • Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
  • Established long-term partnerships with vendors by negotiating favorable terms.
  • Collaborated with cross-functional teams to drive successful product launches.
  • Developed and executed strategic marketing plans to increase product sales.
  • Prepared presentations for clients regarding new products or services offered.
  • Ensured compliance with relevant regulations throughout all aspects of operations.
  • Listened to customer needs to identify and recommend best products and services
  • Achieved sales success for all AT&T product sets.
  • Success with AT&T partners such as Cisco, Nortel, and Cybersecurity.

Senior Account Manager

MCI Worldcom
Springfield, MO
09.1989 - 02.2003
  • Cultivated deep knowledge of customer businesses and relationship to company objectives.
  • Developed strategies for increasing sales volume through existing clients, as well as new ones.
  • President's Circle of Success for several years.
  • Sales to multiple business segments in Southwest Missouri and St. Louis Metropolitan Area.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.

  • Established strong relationships with decision-makers and influencers within client organizations.

Paralegal Assistant

Taylor, Stafford, Clithero, Fitzgerald & Harris
Springfield, MO
05.1986 - 09.1989
  • Drafted pleadings, motions, discovery requests, subpoenas and other court filings.
  • Assisted in trial preparation by researching case law and summarizing depositions.
  • Conducted factual investigations by interviewing witnesses and obtaining relevant records from public agencies or private organizations.
  • Researched laws and regulations governing specific areas of practice such as real estate or family law.
  • Attended hearings with attorneys to provide assistance during proceedings.
  • Prepared clients for appointments, depositions and testimony.

Education

Bachelor of Science - Business And Public Administrations

Missouri State University
Springfield, MO
05-1986

Skills

  • Technical solution analysis
  • Legacy application migration
  • Voice over IP
  • Enterprise software
  • Client relationship management
  • Project management
  • Regulatory compliance
  • Microsoft Office Suite
  • Salesforce and Siebel Platform

Timeline

Senior Techincal Consultant

AT&T
02.2012 - 05.2025

Senior Account Executive

AT&T
02.2003 - 02.2012

Senior Account Manager

MCI Worldcom
09.1989 - 02.2003

Paralegal Assistant

Taylor, Stafford, Clithero, Fitzgerald & Harris
05.1986 - 09.1989

Bachelor of Science - Business And Public Administrations

Missouri State University