Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melia Peralta

McAllen,TX

Summary

Dedicated Customer Service Specialist experienced in prioritizing tasks and managing multiple responsibilities in fast-paced environments. Achieved high levels of customer satisfaction by effectively resolving escalated support issues and fostering strong relationships with clients. Focused on contributing to team success and driving overall business growth.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Spectrum
McAllen, TX
03.2022 - 06.2026
  • Assisted customers in resolving billing concerns, enhancing customer satisfaction.
  • Recommended products and services tailored to customer needs and budget, fostering client loyalty.
  • Retained customers by selling the value of our company, services and products while achieving company goals and maintaining customer satisfaction.

Cashier and Hostess

Palenque Grill
McAllen, TX
07.2019 - 07.2020
  • Operated cash register and processed customer transactions to ensure smooth service.
  • Maintained cleanliness and organization of checkout and dining area to enhance customer experience.
  • Provided friendly customer service and addressed inquiries while escorting customers to their tables.
  • Prepared orders to go and helped our waiters bring drinks and food to the table if they needed help.

Cashier and Crew Member

Dairy Queen
McAllen, TX
02.2019 - 07.2019
  • Provided excellent customer service by addressing inquiries and concerns, promoting customer satisfaction through attentive service and quality food.
  • Processed customer transactions with accuracy and speed to enhance customer experience.
  • Maintained cleanliness and organization of dining and service areas to support a welcoming environment.

Education

McAllen High School
McAllen , TX

Skills

  • Customer service
  • Sales retention
  • Billing resolution
  • Product recommendation
  • Problem solving
  • Teamwork and Communication
  • Multitasking
  • Adaptability
  • Reliability
  • Professionalism
  • Active listening
  • Time management
  • Customer relationship management
  • Effective communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Spectrum
03.2022 - 06.2026

Cashier and Hostess

Palenque Grill
07.2019 - 07.2020

Cashier and Crew Member

Dairy Queen
02.2019 - 07.2019

McAllen High School
Melia Peralta